Admissions and Administrations Manager

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The Admission & Administration Manager is responsible for the resident admission process and to effectively manage office administration tasks.

Summary about this job

Other

Company: Beresford Hall Pty Ltd

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-8509-5244

Fax: +61-2-5660-7249

E-mail: n\a

Site:

Detail information about job Admissions and Administrations Manager. Terms and conditions vacancy

About the Business

Beresford Hall is an 81 place boutique residential aged care facility located on New South Head Road in Rose Bay. Our facility provides state of the art accommodation for low and high care residents in an ageing in place environment.  We have recently opened our new co-located 65 place extension, Drayton House.

About the Role

We are looking for an experienced Admissions and Administration Manager who will be responsible for providing a first impression for enquiries and admissions into Beresford Hall. This role will provide advice and support to prospective residents and their families as well as and to manage the efficient and effective office administration for the facility.

Skills and Experience

Admissions Management:

  • Liaise with referral sources and engage the community to identify potential residents.
  • Schedule and conduct tours, in association with the Facility Manager.
  • Assists Facility Manager with the management of marketing documentation and document control in the information packs and pre-admission Kits. 
  • Provide accurate financial information to potential residents.
  • Accurate and timely preparation of admission & discharge process to ensure smooth and effective resident services.
  • Conduct resident and family orientation on admission.
  • Maintain the resident register.
  • Maintain resident database.

Administration Management:

  • Provides prompt and friendly customer service to residents, visitors and staff.
  • Undertakes a range of office procedures such as mail, telephone enquiries and call transfers, photocopying, faxing including reception relief.
  • Manage and maintain a record management system including, filing, storage, archiving and disposal of records according to regulatory requirements.
  • Word processing of reports, letters, memos, newsletters, policies and procedures. Under the direction of the Facility Manager, the Administration Manager is responsible for document control. 
  • Assists with financial procedures such as management of petty cash, resident billing enquiries, supplier payment enquiries and associated reports.
  • Assist senior staff and Head Office with resident data entry and invoice entry on AIM Software.
  • Manage IT and office equipment.

To be successful, applicants must have:

  • Customer service ethos, skills and practices as demonstrated by experience.
  • Excellent time management skills and multi-tasking skills.
  • Initiative and high level motivation.
  • Strong financial acumen and understanding of invoicing and accounts payable.
  • Outstanding interpersonal and communication skills, both written and verbal.
  • Demonstrated attention to detail.
  • Ability to work in a fast- paced environment.
  • Advanced knowledge of Windows computer applications; including word processing, spreadsheets as well as an understanding of data base programs and accounting software.
  • Current Police Check.

Desirable:

  • Knowledge of the Aged Care Act and Principles 1997 and other regulatory requirements relevant to residential aged care.
  • Knowledge of myagedcare and the Medicare aged care online claiming sites.
  • Bookkeeping skills.
  • Healthcare industry experience ideally including exposure to aged care fees and funding.  Hospitality industry experience would also be well regarded.
  • Relevant qualifications in a health related discipline, or other qualification with relevant experience.

For enquiries phone Ms Genevieve Harris, Facility Manager, on (02) 8388 8000. Applications to Beresford Hall, 1 Cranbrook Road, Rose Bay, 2029 or to [email protected] by 6 August 2018.

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