Customer Service Officer

Summary about this job

Detail information about job Customer Service Officer. Terms and conditions vacancy

Our Client
Our client is seeking a Customer Service Officer to join their small team, to deliver a high standard of customer and community focused service. This position is based in Canberra

Your Role
Your role will be to perform a range of customer service, client interface and administrative tasks that directly support the delivery of core municipal services for the Canberra community.

If successful your duties will include but aren't limited to:

• Provide first class customer service, respond promptly to customer enquiries, handle, resolve and or escalate complaints in a timely manner.
• Undertake and support in-field investigations and inspections, including the collection of field data and the development of reports to inform the management of contractor performance and customer satisfaction.
• Provide general office administration support to contract managers and undertake other duties as directed.
• Maintain records in accordance with the Territory Records Act 2002 and provide supporting documentation for audits and reviews.
• Actively participate in the analysis of business practices and procedures with a specific focus on continuous improvement and the achievement of operational and customer service excellence.

To Apply- Please press the appropriate button on this page or give one of our friendly team members a call on 1300 946 471. Please reference job number #9684