Officer - Customer Service & Administration
Opportunity to work with VFS Global - world leader in Visa Outsourcing for Governments across the Globe.
Summary about this job
Administrative Assistants
Company: VFS Services Australia Pty Ltd
Location: Melbourne
Work type: Casual/Vacation
Salary: n\a
Phone: +61-8-5842-9238
Fax: +61-7-4944-7921
E-mail: n\a
Site: n\a
Detail information about job Officer - Customer Service & Administration. Terms and conditions vacancy
VFS Global is a global outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa issuance-related administrative and non-judgemental tasks for its client governments. With 2317 Visa Application Centres (VACs) and operations in 128 countries across five continents. VFS Global serves the interests of the diplomatic missions of 52 sovereign governments. The company has successfully processed over 131 million visa applications since its inception in 2001.
Main functions of this role will be:-
Document scrutiny and collection of applications for visa processing
Handle customer/applicant queries personally or via email, telephone.
Handle cash and bank related transactions if assigned and ensure 100% accuracy
Record & maintain all application data. Ensure accurate & timely data entry into the system.
Ensure all administration and logistics of passport deliveries.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
Ensure that the entire process is completed within the mandated Turn Around Time
Any other tasks that may be assigned from time to time.
Knowledge & Key Skills:
- Email and basic excel skills
- Proficiency in typing
- Eye for detail
- Adaptability and presence of mind to handle customer queries and complaints
- Excellent Communication Skills
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.