Sales Administration Officer
We are seeking a Sales Support person with the primary objective to improve sales inquiries conversion rates and improve our customer service function
Summary about this job
Client & Sales Administration
Company: Private Advertiser
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-3-9517-8743
Fax: +61-3-6364-6947
E-mail: n\a
Site: n\a
Detail information about job Sales Administration Officer. Terms and conditions vacancy
- New role working within a statewide sales team (Perth metro and regional)
- Direct impact on sales outcomes and results
- Qualify inbound leads directly with customers and set appointments
Rent4keeps is one of Australia's largest providers of household goods and appliance rental to low and middle income earners.
We have over 105 territories now trading across QLD, NSW, VIC, WA, SA and NT. The Western Australia Territory is looking for a Sales Support Officer to work within our sales team.
To be successful in this role you should have the following attributes
- People person who is willing to deal, relate and interact with people from a diverse range of backgrounds
- Highly organised and willing to work and build working relationships within a small team of dedicated professionals
- Honest, trustworthy and self-motivated
- Results focused with the ability to work with the field based sales team
- Able to work under pressure
- Understand the importance of compliance
- Self starter who is motivated and has "can do" attitude
The Role:
Primary focus for the role is to handle all inbound customer leads and service calls in a timely and effective manner.
Primary tasks include (list not exhaustive):
- Qualify customer needs, serviceability, perform credit checks and book appointment for field based sales team.
- Secondary tasks include handling customer service issues such as claims on defective products and general account enquiry
- Communicate effectively with Territory Managers on converted leads to ensure positive customer outcomes
- Perform customer service/courtesy calls to new customers 7 days after they have received goods
This sales and customer service focused role is ideal for anybody who enjoys interacting with a variety of people with diverse backgrounds with a strong commercial acumen, can do attitude and must be highly organised.
Ideal role for somebody who has successfully worked in a sales support capacity and experienced in customer interaction and lead qualification.
Is a full-time role working 40 hours a week Monday to Friday.
The successful candidate must be able to demonstrate:
- Previous experience in qualifying inbound leads and enquiry
- Integrity, ethics and professionalism
- Self-motivated with high level organisational skills
- Customer service focused
- Ability to build strong working relationships with field based sales people
- Results driven with the ability to lead and motivate others
- High level of communication skills
- Strong computer skills
- Well presented and professional manner
Specific industry training will be provided to the successful candidate
Police Clearance certificate will be required on appointment of successful candidate.