APS3 BUSINESS SUPPORT OFFICERS - LOGAN

All vacancies of AustraliaAdministration & Office SupportAPS3 BUSINESS SUPPORT OFFICERS - LOGAN

Do you have excellent customer service skills? Do you have the ability to work in a fast and ever changing environment? If so, this role is for you!

Summary about this job

Administrative Assistants

Company: HOBAN Recruitment

Location: Brisbane

Work type: Contract/Temp

Salary: n\a

Phone: +61-2-8445-8866

Fax: +61-8-3956-5453

E-mail: n\a

Site:

Detail information about job APS3 BUSINESS SUPPORT OFFICERS - LOGAN. Terms and conditions vacancy

HOBAN is seeking to engage the knowledge and experience of a Business Support Officers for a Federal Government scheme based in Logan, Brisbane. 
Commencing in late July, this is a temporary role until June 2019 (based at an APS3 Level) with possibility of further extension. Multiple roles going!!

The Business Support Officers will be the first point of contact for participants within the office and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment processes.

Reporting to management, you will be responsible for:

  • Front counter/reception support for the local office including participant enquiries and guidance in the self-help kiosks.
  • Assist with research and reports as directed.
  • Provide thorough information and effective support to internal and external stakeholders.
  • Work under limited direction to provide administrative support to the regional trial site team.
  • Management of email and appointments.
  • Coordination of appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant.
  • Undertake a range of data entry responsibilities.
  • Receive and record complaints and other feedback in the database.

As an experienced Business Support Officer, you will possess demonstrable skills and attributes in:

  • Contemporary attitude to disability
    • Positive contemporary attitudes to people with disability.
  • Systems
    • Competency, or ability to develop competency, in consistently applying assessment tools to identify support needs.
    • Competency with IT systems.
  • Communication
    • Adaptable communication and interpersonal skills.
    • Experience in building relationships both with internal and external stakeholders.
    •  Able to engage in negotiation if dealing with external providers.
  • Collaboration
    • Ability to work within the team and adapt quickly to a changing environment.
    • Ability to work closely with the participant and their carer/s.
  • Service Orientation
    • Commitment to achieving positive outcomes for participants
    • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
    • Ability to manage confidential and sensitive information.
    • Ability to synthesise and analyse information and make decisions.
    • Judgment and decision making within delegated limits in relation to accountability of funds and interactions with individuals and communities.

Does this sound like you? If so, see below on how to apply

  • Provide word documents for ALL attachments
  • Provide 1-2 page suitability cover letter based on the above skills/experience criteria (attached as a cover letter or within resume)
  • Include 2 current contactable referees (full contact details with email addresses preferred)
  • Please Note: Applications which are incomplete (incomplete application questions and/or suitability statement) will not be reviewed.

Please note that successful applicants will be required to complete an Entry Level Check and appropriate working with children/vulnerable people check as per State Legislation.

 

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