Customer Service Experience Coordinator
High level service coordination, customer service and administrative support
Summary about this job
Other
Company: Currie Group
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-9355-4298
Fax: +61-3-6604-2456
E-mail: n\a
Site: n\a
Detail information about job Customer Service Experience Coordinator. Terms and conditions vacancy
About Currie Group
Currie Group Pty Ltd, a market leading supplier to the Graphic Arts Industry is looking for a Customer Service Experience Coordinator to join our Sydney Branch. Currie Group represents key industry brands such as Horizon, HP Indigo, CRON, Scodix, OMET and other manufacturers. Our staff, support equipment and consumable offerings combined, provide a fully integrated Print Solution to hundreds of companies throughout Australia and New Zealand. Currie Group has offices and staff in all major cities throughout Australia and New Zealand.
The Role
The successful candidate will become a key member of our team. You will be responsible for delivering an exceptionally high level of service coordination, customer service and administrative support.
As the Customer Service Experience Coordinator, you must have exceptional customer, communication and organisational skills. You will offer support to the technicians on a daily basis along with liaising with customers and management to ensure the smooth operation of our service department, ensuring that all jobs are booked and completed efficiently.
Job tasks include but not limited to:
- Handling in-bound phone calls from customers
- Schedule and monitor service calls for the technicians
- Daily review of all service calls with a focus on completing service calls
- Updating daily reports
- Scheduling and maintaining Preventative Maintenance
- Processing invoices for service and spare parts
- Preparation of service quotations and follow-up
- Spare parts processing (Pick, pack & rma's)
- Administrative support to operations manager
Skills, qualities and experience
- Strong organisational skills, with ability to multi-task, efficiently manage time and prioritise a varied workload
- Keen eye for detail
- Exhibits ability to think creatively and analytically
- Capable of remaining patient and calm when dealing with frustrated customers
- Excellent communication skills, written and oral
- Able to work under pressure at times
- Literate with Microsoft Office (Word, Excel, Outlook)
- Ability to work with minimal supervision
- Previous experience as customer service coordinator highly regarded
- You are able to quickly learn new systems and processes and can add value by looking at things differently and seeing where efficiencies can be gained
The successful candidate will have a 'can do' attitude and the ability to work both autonomously and as part of a team. The position is full time.
Our Culture
Currie Group values the culture and relationships created and nurtured over the last 70 years, A proudly Australian owned trading company with clients going back three generations, our "Point of Difference" is the long-term friendships that have grown out of commercial transactions. Currie Group is looking for people capable of maintaining and further developing these relationships,
On Offer
- Great working environment, a business culture which supports personal development
- Attractive remuneration package
Currie Group supports equal opportunities for all. Only those eligible to work in Australia should apply,.
If you have the required skill sets, we would welcome your covering letter and CV.