Customer Satisfaction Coordinator - Fairfield

All vacancies of AustraliaAdministration & Office SupportCustomer Satisfaction Coordinator - Fairfield

Are you an experienced administrator with customer service experience and looking for the next role based in Fairfield?

Summary about this job

Office Management

Company: Komatsu Australia Limited

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-8640-9028

Fax: +61-3-1226-5212

E-mail: n\a

Site:

Detail information about job Customer Satisfaction Coordinator - Fairfield. Terms and conditions vacancy

About Us
Komatsu Forklift Australia promotes, sells, hires and Services the full range of Komatsu Forklifts.  Our forklifts range from 1.8 t though to 25t Forklifts, we offer warehousing equipment, side loaders and Kevrek Cranes.  Komatsu Forklift Australia is committed to providing exceptional Solutions and Service to our customers.
 
The Opportunity
An exciting opportunity has arisen for a Customer Satisfaction Coordinator to join our team based in Head Office. Reporting to the General Manager Operations/Credit & Administration Manager this position will be responsible for providing administrative and clerical support including Customer Satisfaction Administration and service invoice processing, taking phone enquiries, customer service support and completing and collating relevant reports plus induction renewals as required.
 
The Role

  • Manage and perform all administrative duties as required, maintaining a high quality of work and liaising with all KFAP personnel & customers
  • Ensure all site training Matrix and site compliances are met and updated as changes occur plus customer inductions
  • Ensure all customers are provided with optimal levels of service in the shortest possible time
  • Maintain excellent relationships with peers, management and staff and foster good relationships between customers and all departments
  • Complete daily reports & assist with Branch administration
  • Complete all document control functions in an efficient manner
  • Undertake other administrative duties as required by General Manager
  • Operations/Credit & Administration Manager
 
To be considered for this position you must have
  • Minimum 3 years administration experience in a similar position
  • Advanced Microsoft Office program experience, Pronto & data entry skills
  • Excellent interpersonal skills, professional, friendly manner and professional presentation
  • Highly effective written and oral communication skills; to liaise with management, staff and customers
  • The ability to communicate effectively and clearly with the Customer and Komatsu personnel
  • An excellent understanding and commitment to safety and the environment
  • Be energetic and passionate, with the ability to work with minimal supervision
  • Well-developed written and oral skills

To apply please click on the "Apply" button below and complete our online application form.
 
Applications close: 5 August 2018

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