Customer Service and Administration Officer

Summary about this job

Detail information about job Customer Service and Administration Officer. Terms and conditions vacancy

This is a 12 month maternity leave position working 76 hours per fortnight.

As Customer Service and Administration Officer you will be responsible for:
• Providing administrative support to the Service Manager, Clinical Nurse Coordinators and other staff as required;
• Acting as initial point of contact for residents, contractors and visitors to the service;
• Directing telephone enquiries appropriately;
• Ensuring the reception area and related work spaces are maintained in a orderly fashion;
• Undertaking filing, document preparation, mail distribution, ordering, billing and banking as required;
• Updating the maintenance register as well as room booking requests; and
• Undertaking project work and miscellaneous duties as required.

Critical to your success in this role will be the proven ability to demonstrate
• effective and professional interpersonal and communication skills
• intermediate skills in MS Office applications
• excellent problem solving, time management and organisational skills

In addition you will
• have previous experience working in a similar position
• be comfortable working in a small team environment on a wide range of simultaneous tasks and changing priorities
• have a bright and welcoming demeanour
• maintain a positive Federal police check and Australian driver’s licence

About us

• Immanuel Gardens boasts a 145 residential care facility as well as 93 independent living units. Located on the beautiful Buderim Mountain and just minutes away from Sunshine Coast’s beaches, Immanuel Gardens prides itself on providing optimal care to its many residents.
• Lutheran Services is a well-established and respected organisation that provides industry leading services for seniors, young people, families, people with disabilities and mental health concerns.
• As a not-for-profit organisation, we reinvest all operating surpluses into continually improving our services and expanding our reach to more people in our communities.
• Lutheran Services operates 18 services across urban and regional Queensland, employing more than 1350 staff and several hundred volunteers.
• Lutheran Services sees its role as being to help our clients experience joy and hope in their lives to the greatest possible extent – irrespective of the challenges they face.

How to apply

You may be required to provide information in relation to pre-existing medical conditions or injuries relevant to this position and submit to a pre-employment medical.

To view a position description or to apply for this position, please visit our website https://www.lutheranservices.org.au/careers/. Please refer queries regarding this opportunity to [email protected].  Due to the volume of applications we asked that all applications are submitted via our careers portal on our website, this will ensure we receive you application.