Service Administrator
Support the annuity management cycle related to new business acquisition (“tech attach” and take-over) and renewals across the Managed Services.
Summary about this job
Client & Sales Administration
Company: Dimension Data
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-5194-9460
Fax: +61-8-5904-7959
E-mail: n\a
Site: n\a
Detail information about job Service Administrator . Terms and conditions vacancy
Do you believe you can do anything? Then we’re here to help you do it.
If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen.
We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 31,000 great people in more than 57 countries, you’ll be working with talented teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions.
We are currently looking for a Service Contract Specialist to join our Managed Services team on a permanent basis, based in Sydney's CBD.
What you will be doing:
- Liaising with Vendors, Client Managers, Client Service Managers (CSMs), and other colleagues across the Commercial & Ops organisation, to obtain all the vital ingredients required to quote and ultimately process orders received from our clients.
- Quality assuring all support services new business orders for completeness and accuracy prior to raising purchasing activities.
- Proactively follow up with internal stakeholders for outstanding orders as part of your portfolio accounts to ensure orders are processed in an efficient and timely manner
- Action ad hoc queries that are raised through the group mailbox as they relate to Managed Services.
- Ensure all contract data integrity in Siebel, ITSM and SAP and manage by exception any data integration issues.
To secure and succeed in this role, you will need:
- Strong experience in a complex administration support environment.
- Strong systems aptitude with solid knowledge of Microsoft applications (Word, Excel & Outlook), strong analytical skills and SAP experience.
- Understanding of the IT channel, and in particular experience of vendor maintenance offerings, would be highly desirable.
- Understanding and use of Dimension Data systems and tools (on-the-job training provided). Exposure to Salesforce.com would be advantageous but not essential.
- Strong client focus showing empathy, understanding and readiness to get the job done to their satisfaction.
We look for people with a client centric, consultative approach. You’re committed to excellence and ongoing development, and want to leverage the fantastic training opportunities that we offer. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same.
In return for your skills and your commitment to our values, you will be rewarded with a responsive and balanced workplace, unparalleled IT industry positioning, industry leading benefits, an excellent salary and bonus structure along with a talented and focused team.
Join our growing global team and accelerate your career with Dimension Data. Apply today!
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Christian Tendi on 1800 456 122. Please quote our job reference number: 370590.