Dispatch Support Officer

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We have an exciting opportunity for a dispatch support officer to join our growing team!

Summary about this job

Administrative Assistants

Company: Fluid Plumbing

Location: Gosford & Central Coast

Work type: Full Time

Salary: n\a

Phone: +61-7-1801-6640

Fax: +61-8-4798-1335

E-mail: n\a


Detail information about job Dispatch Support Officer. Terms and conditions vacancy

  • Work and live on the Central Coast!
  • Permanent full time position
  • Friendly & supportive team

About the opportunity

With over 10 years' of experience servicing residents on the Central Coast, Fluid Plumbing & Electrical is on call whenever our loyal customers require professional domestic or commercial plumbing assistance.

We are a leading Central Coast plumbing & electrical company and we are looking for an experienced dispatch support officer to join the team. We are seeking a driven and passionate person who will demonstrate respect and integrity in our relationships and interactions with employees and clients alike. This role would see you providing administrative support to our dispatch team. 


Duties & responsibilities

  • Liaise with customers on a daily basis.
  • Liaise with field technicians daily and ensure all paperwork has been completed for each job.
  • Coordinate jobs and take into account customer urgency, parts/materials availability and available manpower.
  • Report on the status and scheduled completion date for each open and incomplete job.
  • Follow up on all pending works with technicians and customers to ensure timely completion.
  • Support dispatch team and management with general administrative tasks as required.
  • Assist in the coordination of the dispatch board daily.


Skills & Experience

  • Experience in dispatch or similar role.
  • Experience utilising scheduling or job management software.
  • Ability to prioritise and re-priortise in a reactive work environment.
  • Highly motivated, committed & customer focused.
  • Excellent time management skills.
  • Ability to work under pressure.
  • Demonstrated commitment to teamwork and the construction of a supportive and collaborative work environment
  • Excellent communication skills including verbal, written, interpersonal and influencing


Benefits & culture

  • Ongoing training and development.
  • Positive, engaging and collaborative culture.
  • Central coast based work.
  • Full time position.

We welcome applicants from Indigenous people, people from culturally and linguistically diverse backgrounds and people with disabilities. Women and men are encouraged to apply for all advertised positions. 


To express your interest in this role 'apply now' via SEEK with your resume and cover letter attached.

If you have any questions about this role please feel free to contact our office on 02 4326 0920 and speak with Amy.

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