Client Liaison Officer/Clinic Receptionist
Our growing network of premium cosmetic clinics requires an organised and highly enthusiastic administration professionals to join our team.
Summary about this job
Client & Sales Administration
Company: Total Face Group Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-8444-6837
Fax: +61-2-2797-2081
E-mail: n\a
Site: n\a
Detail information about job Client Liaison Officer/Clinic Receptionist. Terms and conditions vacancy
- Attractive remuneration and staff treatments available
- Vibrant, young, friendly team
- Various locations available
The Company
Total Face Group Limited (TFG) is an ASX listed medical aesthetics company offering cosmetic injectables, skin solutions and Cool Sculpting body fat reduction treatments through its network of premium cosmetic clinics. With 15 clinics across NSW, VIC, ACT and QLD, TFG provides an honest, consistent and highly professional medical approach to facial rejuvenation and body sculpting treatments
The Role
* Both Full Time and Casual positions available
TFG offers the right applicant an exciting opportunity to join our team in one of the most important roles within the organization. We are looking for a well-presented, organized, efficient and enthusiastic front of house person to join our rapidly expanding medical aesthetics group based at our Exhibition Street clinic. We believe the first impression at our clinics is a vital part of our Clients' Journey and therefore we seek only the best for this crucial role.
Position Duties
The primary function of this role is to support all of our practitioners on a daily basis by:
- Answering phone and e-mail enquiries in a timely, knowledgeable and friendly professional manner.
- Educating our clients about the treatments and products we offer both over the phone and whilst in clinic
- Greeting clients and ensuring that the correct patient and aftercare forms are given as well as maintaining correct patient records.
- Booking and re-booking client appointments and follow ups,
- Responsibility for the efficient running of the clinic
- Billing and receipting.
Adhere to company policies and procedures including the use of our unique TESSA system
Skills and qualifications
The primary function of this role is to support all our practitioners on a daily basis by:
- Competent with booking and CRM systems as well as general
- 2 years experience within a customer focused environment
- Passion and motivation for the cosmetic and aesthetic industry.
- Ability to work well under pressure in a busy environment
- Excellent telephone manner
- Great communication skills and a warm and friendly personality
- Ability to work well within a team and build relationships
You will receive:
- Generous remuneration
- Opportunity for ongoing learning and development
- Excellent working conditions
- Professional and fun working environment
- Staff benefits and rewards including the opportunity to have treatments
Experience in a cosmetic or medical environment will be highly regarded.
Our company is young and progressive, we believe we are an exciting and visionary employer within the aesthetic market and can offer successful applicants a safe and supportive work environment and opportunities for career development and growth throughout our expanding group. Salary will be commensurate with experience.