Reservations & Administrative Clerk

Summary about this job

Detail information about job Reservations & Administrative Clerk. Terms and conditions vacancy

Become a part of a dynamic team of passionate tourism professionals! Go West Tours is an award winning Melbourne based tour operator looking for a motivated individual to take on a varied administrative role in our Northcote office.

This role requires a flexible individual with strong attention to detail. The successful applicant will have previous administration experience and will be required to share weekend hours with others, but will have time off in lieu during the week.

A positive attitude and ability to work efficiently individually and within a team are essential.

Responsibilities include:

• Answering customer and agent telephone enquiries and responding to feedback
• Placing, checking and confirming reservations
• Liaising with suppliers and customers
• Processing payments and checking automatic processing
• Assisting with daily banking and cash reconciliation of tour payments
• Database maintenance
• General clerical and accounts tasks as required

Skills & Attributes required:

• Strong attention to detail
• High level of interpersonal, oral and written communication, and presentation skills
• The ability to multi-task
• Excellent customer service skills with the ability to manage difficult customers
• Excellent time management

Essential criteria:

• Must be flexible and able to work weekend shifts, which are shared with other administrative team members
• Previous administration and/or reservations experience
• Intermediate to high level of proficiency with computers, especially with Microsoft Office Suite
• Reasonable level of typing proficiency
• Strong English language skills

Please send your application/s to:

[email protected]

Applications must include cover letter and resume.