Customer Service Team Member
Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing.
Summary about this job
Records Management & Document Control
Company: Converga
Location: Adelaide
Work type: Full Time
Salary: n\a
Phone: +61-8-7718-9023
Fax: +61-2-2408-3786
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Member. Terms and conditions vacancy
- Adelaide location
- 2 Full time roles available
- Great career opportunity
About Us
Converga is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand, Philippines and the United States. Over the years we’ve developed innovative solutions, taking our customers on a journey of digital transformation. In 2015, Converga became part of Canon Australia providing customers with access to a greater array of products and services.
About the Role
- Adelaide location
- 2 Full time position available
- Great Working and Team Environment
Working in a fast paced team environment on a client site, the role of Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.
Main Duties:
- Records Management
- File creations and retrievals
- Data Entry/Admin
- Sentencing
- Handle and resolve phone and email enquiries
- Ad hoc administration / duties as required
- Some moderate to heavy lifting
Key Requirements:
- Experience within the Records Management field would be preferred
- Accurate data entry skills and attention to detail
- Exceptional presentation and communication skills
- Ability to work well within or lead a team
- Excellent administrative, time management and organisational skills
- Desire to deliver and exceed client expectations
Please note: You must be an Australian Citizen at the time of submitting your application to be considered for the role.
This is a fantastic opportunity for those wanting to gain valuable experience within a successful organisation focused on staff development and recognition!
If you believe you possess all the skills and attributes required for this role please submit your cover letter and CV by clicking Apply for This Job!