Customer Service Team Member

All vacancies of AustraliaAdministration & Office SupportCustomer Service Team Member

Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing.

Summary about this job

Records Management & Document Control

Company: Converga

Location: Adelaide

Work type: Full Time

Salary: n\a

Phone: +61-8-7718-9023

Fax: +61-2-2408-3786

E-mail: n\a

Site:

Detail information about job Customer Service Team Member. Terms and conditions vacancy

  • Adelaide location
  • 2 Full time roles available
  • Great career opportunity

About Us

Converga is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand, Philippines and the United States. Over the years we’ve developed innovative solutions, taking our customers on a journey of digital transformation. In 2015, Converga became part of Canon Australia providing customers with access to a greater array of products and services.

About the Role

  • Adelaide location
  • 2 Full time position available
  • Great Working and Team Environment

Working in a fast paced team environment on a client site, the role of Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.

Main Duties:

  • Records Management
  • File creations and retrievals
  • Data Entry/Admin
  • Sentencing
  • Handle and resolve phone and email enquiries
  • Ad hoc administration / duties as required
  • Some moderate to heavy lifting 

Key Requirements:

  • Experience within the Records Management field would be preferred
  • Accurate data entry skills and attention to detail
  • Exceptional presentation and communication skills
  • Ability to work well within or lead a team
  • Excellent administrative, time management and organisational skills
  • Desire to deliver and exceed client expectations

Please note: You must be an Australian Citizen at the time of submitting your application to be considered for the role.

This is a fantastic opportunity for those wanting to gain valuable experience within a successful organisation focused on staff development and recognition!

If you believe you possess all the skills and attributes required for this role please submit your cover letter and CV by clicking Apply for This Job!

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