Service Receptionist
Are you an organised individual, motivated by the challenge of exceeding customer expectations? If the answer is yes, then we want to hear from you!
Summary about this job
Receptionists
Company: Private Advertiser
Location: Yarra Valley & High Country
Work type: Full Time
Salary: n\a
Phone: +61-7-6332-9772
Fax: +61-8-3333-8991
E-mail: n\a
Site: n\a
Detail information about job Service Receptionist. Terms and conditions vacancy
Are you a personable, organised individual, motivated by the challenge of continuously exceeding customer expectations? If the answer is yes, then we want to hear from you!
Your new company
For more nearly 40 years the staff at Yarra Valley Motor Group have been selling and servicing New and Used vehicles in Croydon, Ringwood, Lilydale and the surrounding area. The friendly staff are specialists who are proud of their association with Toyota, Nissan, Renault & Suzuki, and dedicated to providing customers with the best of care at all times.
Your new role
This position is based in Lilydale and is for a customer-centric and passionate individual who truly values customer service that goes above and beyond what's expected. You will be an integral part of our overall customer experience with responsibilities including but not limited to:
- Processing of documentation such as repair orders, invoices, purchase orders etc.
- Receive, distribute and coordinate incoming service calls for the Service Department(s).
- Receive customers and where appropriate, answer basic enquiries and/or refer them to the appropriate personnel who can assist them.
- Offer and prepare refreshments for customers.
- Take service appointment details from incoming calls
- Maintain the Appointment Diary for the Service Department(s),
- Follow up report on further work required.
- Preparation of letters quotes and emails.
What you'll need to succeed
- High degree of communication and interpersonal skills.
- Strong time management and organisational skills
- The ability to work calmly in a busy environment
- A commitment to providing exemplary customer service and willingness to go the extra mile
- Ready to hit the ground running
Previous Automotive industry experience in a similar role would be highly regarded however, applicants with suitable experience in other industries are encouraged to apply.
What you'll get in return
Competitive remuneration. 7:45am - 5:15pm, Monday to Friday, a career with a reputable automotive group and onsite parking.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.