CUSTOMER SERVICE COORDINATOR - CRODA - CHEMICALS - SAP

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Croda is a leading global specialty chemicals manufacturer currently looking to appoint a CUSTOMER SERVICE COORDINATOR with Sales skills

Summary about this job

Client & Sales Administration

Company: Incotec Australia

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-3381-1996

Fax: +61-2-7826-7148

E-mail: n\a

Site:

Detail information about job CUSTOMER SERVICE COORDINATOR - CRODA - CHEMICALS - SAP. Terms and conditions vacancy

  • Are you looking for that opportunity to enhance your customer service skills?
  • Do you enjoy working in a fast pace environment?

Customer Service Coordinator- Wetherill Park based

An exciting opportunity exists for a motivated and enthusiastic Customer Service Coordinator  to join the busy team at our Wetherill Park office.

Are you looking for that opportunity to further enhance your customer service and sales skills? Join our fantastic team and build your future with us!

Why join Croda?

The people here at Croda don't just create great ingredients, they also build a 'fun', lively and stimulating place to work.  We care about developing our people as part of our global strategy and focus on a sustainable environment.  Our success is driven by a collaborative, proactive attitude and the ability to think differently.

Since its formation in 1925 Croda has grown significantly; we are now a global organisation with over 4000 employees, who work across our 18 manufacturing sites and in offices in over 30 countries. Originally established to refine wool grease into lanolin, we have become a global speciality chemical company who create ingredients and technologies that deliver performance benefits to everyday products, which are used by industry and consumers

You can get more information here: http://www.croda.com/en-gb/careers/why-join-croda

 

The role:

  • Day to day order management
  • Providing a high level of excellent customer service
  • Liaising with third party warehouse
  • Handling stock availability and liaising with purchasing team to ensure customer order requirements are met
  • Order processing, Dispatch and invoicing in SAP
  • Credits and returns
  • Weekly and monthly reporting of open orders
  • Customer complaint handling
  • Support a culture of business improvement by questioning inefficient processes and identifying alternative solutions
  • Develop and maintain collaborative, cooperative, and improvement-focused relationships with internal and external stakeholders (eg. Sales Representatives, Supply Chain, Warehousing and Finance)

 

Requirements:

The successful candidate will have the following skills and experience:

Please note this is not a call center/order entry job, the successful candidate will be expected to deal with complicated processes that require extreme attention to details

  • Exceptional customer service skills
  • Excellent and professional communication skills, capable of building strong working relationships with internal and external stakeholders
  • Proficient in SAP or similar ERP
  • Intermediate to Advanced Microsoft Excel skills
  • Strong problem solving skills
  • Ability to work in a fast paced, dynamic team
  • Initiative, drive and personal integrity
  • Similar experience with working for a specialty chemical supplier in a customer service role would be preferred
  • More than 2 years customer service experience essential
  • Australian Citizenship or Permanent Residence and valid Passport

This is your opportunity to exhibit leadership qualities and add value as you grow both personally and professionally. In return, you will receive competitive remuneration, a progressive culture that supports your professional growth, and the opportunity to play a meaningful role in the positive growth and transformation of our business.

 

What we offer:

A competitive salary package will be on offer for the right candidate who is driven to succeed.

Ongoing development and training opportunities will exist for those looking to take the next step in your career.

Only short-listed candidates will be contacted for an interview.

 

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