Student Services Officer - Temporary to Permanent Opportunity

The Opportunity 

Lotus People are delighted to be partnering with a leading specialist international Education Institution. With a strong history, a fantastic reputation as a leader in their field, this organisation is seeking an outgoing, dynamic and flexible Student Services Officer to join their busy, tight-knit team on a temporary basis with the potential to go permanent. 

The Role 

Working closely with the Student Services Manager, you will be responsible for providing high levels of customer service to students over phone, email and face to face. You will work with students from all over the world. You will have the opportunity to work for someone who is passionate and knowledgeable about the education sector, and will benefit from a down-to-earth team culture.

The Duties

• Act as first point of contact for all students
• Answer calls, respond to emails and meet and greet students on campus
• Manage and maintain student database, ensuring integrity of data for audits
• Process student payments for course fees
• Support with student orientation each term
• Work closely with student services team to ensure regulatory requirements are being met

The Candidate 

This is a varied and interesting role within a small but supportive team. This role will suit someone who enjoys interacting with people and providing customer service as well as administration and data entry. You will thrive in a busy, varied role. In order to be considered you must have;

• Customer service and administration experience
• Experience in a student services role within the vocational or higher education will be highly regarded
• High attention to detail
• Excellent written and verbal communication and interpersonal skills
• Intermediate use of MS Office skills including Outlook, Word, Excel and PowerPoint

Next Steps 

If you are available for an immediate start and match the criteria above please apply today! 

*Please note only candidates with full working rights in Australia can be considered for this position*