Member Systems Officer
Systems focused support role for the Australian Publishers Association, including database management & member support.
Summary about this job
Client & Sales Administration
Company: Australian Publishers Association
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-7094-6476
Fax: +61-8-8184-4783
E-mail: n\a
Site: n\a
Detail information about job Member Systems Officer. Terms and conditions vacancy
The Australian Publishers Association are looking for an organised and technically-minded person to join our busy team in Ultimo. This is a new member support role with a focus on technical systems.
About the role:
- Member database maintenance, including liaising with members for updating details and assisting our communications officer to create targeted segmentation queries.
- Assisting publishers with coding of XML data submissions and broader improvement of metadata quality.
- Providing support to members and subscribers using our online systems via Zendesk, or over the phone.
- Onboarding new members and subscribers, and management of membership renewals.
- Coordination of industry statistics reporting, including the collection and summarisation of data, and distribution of reports to members.
- Assisting our communications and events staff on website operational needs - website analytics experience would be a bonus.
- Providing general administrative support as needed, including reporting and email follow-up.
While direct experience in all of these areas is not crucial, a sound understanding and comfort level working with different tech systems is essential. If you have a high degree of digital literacy and confidence in learning new systems, and enjoy working with data and making things simpler for others, we’d love to hear from you.
The Australian Publishers Association (APA) is the peak national body for the Australian publishing industry. We promote the importance of reading, books and educational resources to Australians. Within an office team of seven and a broad network of stakeholders, this role offers variety, the opportunity to grow and for the right candidate to make their mark through systems improvement.