Service Administrator

Summary about this job

Detail information about job Service Administrator. Terms and conditions vacancy

H-E Parts International Crushing Solutions Pty Ltd is a major supplier of crushing and equipment, spare parts and wear products, remanufactured components and consumables to the global mining, quarrying and heavy construction industries throughout Australia, Asia, Africa and the Middle East.  A subsidiary of the H-E Parts International Group and part of  Hitachi Construction Machinery Co. Ltd, we have branches in WA, Queensland and NSW. 

A vacancy exists in our Service Division for an experienced administrator.  Working as part of a busy, hands on team, you must demonstrate a proven commitment to customer relationship management and the ability to deal with multiple tasks simultaneously. As this role can be extremely demanding, you must display a willingness to work under pressure and thrive on the challenge. 

To be successful you must have exceptional organisational skills and show initiative.  Multi skilling and sound computer skills are all essential qualities.  Previous experience working in a mining, manufacturing or industrial role will be highly regarded.  Willingness to provide after hours’ phone assistance is also a requirement of this role. 

Key responsibilities of the position include:

• Customer liaison.
• Preparation of quotes, tracking of orders and estimated delivery dates.
• Collating job packs, including MDR information.
• Mobilisation of employees to site, organising travel and accommodation. 
• Maintenance of training records , certificates and safety statistics. 
• Ensuring accurate information is entered into Pronto ERP, including part numbers.
• Update and management of information into our CRM system.
• Ensuring compliance to policies and procedures.

Candidates who have worked with key mining companies in the past will be highly regarded, as will candidates who have used Pronto ERP.