Customer Service Coordinator

All vacancies of AustraliaCommunity Services & DevelopmentCustomer Service Coordinator

Develop and lead a team to deliver first class customer service and administrative support in Port Macquarie and Kempsey.

Summary about this job

Housing & Homelessness Services

Company: Community Housing Ltd

Location: Port Macquarie & Mid North Coast

Work type: Full Time

Salary: Paid on SCHCDSI Award + NFP salary packaging+bonus

Phone: +61-7-5121-2682

Fax: +61-2-5981-3966

E-mail: n\a

Site:

Detail information about job Customer Service Coordinator. Terms and conditions vacancy

  • Newly created role due to expansion of operations
  • Full time, permanent role
  • Lead & supervise a dedicated team

A recently won tender has begun the exciting expansion of our operations in New South Wales.

 

As we increase our service capacity, we are looking for a Customer Service Coordinator to lead and supervise a team of dedicated, compassionate Customer Service Officers (CSOs) across both our Port Macquarie and Kempsey locations.

 

In the initial stage, the role will develop and implement procedures and systems to ensure high quality services are delivered to customers in person and over the phone. Ongoing tasks will include:

  • Supervising CSOs including ensuring they have accurate and adequate knowledge and information about CHL services and those available through partner agencies
  • Ensuring CSOs provide all required administrative support to the tenancy, housing options and support coordination teams
  • Providing administrative and logistical support to senior staff to maintain successful relationships with key external and internal stakeholders
  • Reporting on customer service activities

 

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