Program Manager, Virtual Care - Coolangatta, Qld
Would you like to be part of a company that inspires passion, courage and imagination and is shaping the future of aged and disability care? Read on!
Summary about this job
Management
Company: Feros Care
Location: Gold Coast
Work type: Full Time
Salary: n\a
Phone: +61-8-8213-7786
Fax: +61-7-1065-4825
E-mail: n\a
Site: n\a
Detail information about job Program Manager, Virtual Care - Coolangatta, Qld. Terms and conditions vacancy
About the Role:
Reporting to the Chief Strategy Officer, the Program Manager - Virtual Care will lead our new digital services model, including our virtual care team. Working closely with our Smart Technology and IT teams, the manager will be responsible for researching, developing, piloting and launching new and clinical services products with a focus on Telehealth, HITH and Virtual Care models. In this position, the Program Manager will work with a range of Hospital, Primary Health, Aged Care, and Government stakeholders to identify and define target market segments, market requirements and lead the pilot of new products and services.
Your key responsibilities will include:
- Lead a team of Telehealth and Virtual Care clinicians that are developing and providing the virtual care models of the future.
- Lead and participate in customer journey mapping, service redesign, new product and service development, pilot and deployment
- Identify and pursue opportunities for collaboration, joint initiatives, with our partners and with likeminded organisations to progress our innovation and service product development, income diversification and enhancing customer experience and expectation
- Development of project briefs, implementation and evaluation plans for service and product pilots
- Lead high energy project teams in the implementation pilot operational activities, reporting to project / pilot steering committees on pilot progress, outcomes and evaluation
- Work closely with the operations and business support teams to monitor pilot budgets, costing and business plans for mainstream implementation and deployment
- Develop positive and productive partnerships with all stakeholders including government and non-government agencies and other external organisations
- Monitor and ensure quality systems are maintained and the preparation of records, reports, submissions and correspondences as required in accordance with policies, procedures and relevant government standards, funding agreements and other contracts
About You:
- Demonstrated experience in leading teams where you created a workplace culture that was engaging, positive, playful, creative, cohesive and productive
- Proven experience and demonstrated success in Service and Product Design, development, implementation and evaluation
- Qualifications in health or human services or related discipline
- Broad experience in service delivery and quality systems in either the aged, community care or health sectors
- Demonstrated experience of working collaboratively with Business Leaders
- An excellent track record of innovation, making things happen and achieving business outcomes
- Demonstrated business acumen and commercial skills
- Demonstrated understanding of government, business and organisational drivers, you will conceptualise solutions that achieve positive business outcomes
- High level interpersonal, communication, consultation and negotiation skills
- Demonstrated understanding and advanced knowledge of person-centred care and an ability to deliver consistent professional and innovative services and quality outcomes
- Previous experience working for a start-up and or health care industry in any capacity will be highly regarded
For more information about this role and to view the position description, please visit the careers section on our Feros Care website.
About Feros Care:
Feros Care is a multi-award winning not-for-profit organisation offering a range of aged, disability and community care services. What we care most about is helping people live bolder lives. Better connected. More active. More fulfilling.
We don't just want our clients to live. We want them to dream. To get their feet wet and their hands dirty. To laugh, have friends, be happy.
We call it growing bold and for over 30 years, we are making it real, both for older Australians and those living with disability.
We place a strong importance on our culture and strive to create an environment where staff are able to do their best life's work. We love diversity within our teams, it brings richness in ideas, perspectives. It makes us a better organisation and allows us to achieve more than we could have imagined.
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Julia Hale on 07 5669 0593, quoting Ref No. 815890.