Client Services Coordinator - After Hours
At Enrich Living Services, we attract, support and nurture the very best people in the industry, who are passionate about making a difference!
Summary about this job
Aged & Disability Support
Company: Enrich Living
Location: Perth
Work type: Part Time
Salary: n\a
Phone: +61-7-4606-7831
Fax: +61-8-8300-9823
E-mail: n\a
Site: n\a
Detail information about job Client Services Coordinator - After Hours. Terms and conditions vacancy
- Competitive Remuneration Package
- Rewarding Staff Benefits
- Opportunities for Growth and Development
At Enrich Living Services, we attract, support and nurture the very best people in the industry, who are passionate about making a difference in people’s lives. Offering much more than traditional home and aged care, Enrich Living Services are all about making the most of the things in life that matter to support healthy, fulfilled and connected lives.
If you are seeking meaningful work with an organisation committed to a vision where our team and our clients thrive, and you enjoy a fast paced, dynamic and changing industry, we'd love to hear from you.
The Role: The Client Services Coordinator - After Hours will be responsible for the successful coordination in the delivery of client services and staff activities after hours to ensure we deliver exceptional service that enable our clients to lead enriched lives. This role will be Permanent Part-Time at 19.5 hours per week.
Key Responsibilities
- Act as the first line contact for existing client enquiries and staff rostering/service provision queries outside of office hours;
- Coordinate changes to the client/staff schedule and roster so that services are provided in an uninterrupted, consistent manner;
- Accurately and objectively document activities and client services to ensure the effective communication of client needs, preferences, activities and charges;
- Communicate changes to the Regional Manager, Client Services Team and the client/client representative, ensuring appropriate escalation in line with organisational process.
You will be based in the Enrich Living Services Head Office in West Perth, WA. You will also be required to have Monday to Friday availability between 6am-9am OR 3.30pm-8pm AND Saturdays, Sundays & Public Holidays.
The successful person for this role will have high standards of communication and customer service skills, have well developed interpersonal skills and outstanding written skills. In addition, you will be able to demonstrate:
- Desire to deliver the highest standards of client service;
- Experience using IT systems, databases and scheduling software;
- National Police Certificate current within the past 6 months;
- A valid C Class Driver’s Licence.
We encourage applications from people from all genders, Indigenous Australians, mature age people and people from culturally diverse backgrounds.