Consultant Client Service

Summary about this job

Detail information about job Consultant Client Service. Terms and conditions vacancy

Keen to help make a difference in people’s lives with this outstanding organisation? 

Highly motivated and love taking ownership for your own work?

Does this sound like you? If you are highly skilled and would love to work for an organisation with a great reputation – apply now!

This client services consultant position covers a wide range of functions.  You’ll have every opportunity to utilise your expertise and develop your skills.  You’ll be responsible and accountable for your own work flow and expected to exercise judgement and initiative. The role exists to provide support and assistance to clients and families accessing Cerebral Palsy Alliance services by:

• Being the first point of contact for clients and families seeking access to services and assisting them to identify priorities and goals using person centred frameworks
• Establishing service plans for clients that meet NDIS requirements
• Facilitating the coordination of services for clients
• Coordinating implementation of a positive client relationship
• Scheduling appointments in liaison with staff and families
• Supporting team members to provide quality service to clients and families

You’ll actively contribute to team planning and meetings and coordinate projects with other team members.  You’ll also be expected to resolve day-to-day service delivery queries and issues. As well as excelling in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues such as problem-solving.

The role is located at Prairiewood and is a permanent position. It involves providing services to clients aged 0 to 65 living in the Greater Western Sydney region. Our therapy services are based around a client and family-centred philosophy, in which all team members collaborate to work towards achieving the goals identified by clients and their families.  The successful candidate will possess strong professional and ethical values that align with this philosophy.

Who are we?

At Cerebral Palsy Alliance (CPA) we pride ourselves on our high-quality family-centred therapies, life skills programs, equipment and support for people living with cerebral palsy and their families. Our priority is to support people living with cerebral palsy to lead an independent and inclusive life.

Our employees continually rate us as one of the best employers in Australia. They recognise and appreciate that our organisation is driven by its values – integrity, passion, excellence, courage and respect.

What do we offer?

• a competitive salary and benefits package (including salary packaging options)
• every opportunity to apply your experience and expertise to benefit your team
• the chance to continuously develop your skills
• every opportunity to progress your career
• every opportunity to contribute your ideas for improving quality and service delivery, and to get involved in decision-making
• interesting, varied and rewarding work. 

What will you bring to the role? 

• experience working with people with disability and their families
• excellent organisational skills
• excellent verbal and written communication skills
• computer literacy in Microsoft Word, Outlook and record keeping databases
• excellent problem solving skills and ability to work independent.

Apply now to complete your application.

As part of the application process, you will need to respond to the full selection criteria and upload your resume.

Note: this role is a Corporate Level 7 within the Community Services Role Family