Housing Manager - Gosford

Ideally you come from a tenancy management or social housing background and understand the issues surrounding those affected by housing and homelessness.

You will be responsible for:

1. All aspects of tenancy management including; managing vacancies, sign ups, ingoing and outgoing inspections, rent review, rent arrears and transfers
2. Preparing for and attending NCAT hearings
3. Liaising with tenants and the Assets team to ensure properties are maintained
4. Identifying and referring tenants to support providers and promoting tenant engagement programs
5. Responding to tenant inquiries, complaints and appeals
6. Accurately recording all tenant information in the tenant management system.

Please respond to the following essential criteria in your cover letter:

• Your experience in tenancy management with a focus on how you have supported clients who are disadvantaged, vulnerable or with multiple and complex needs.
• Your knowledge and experience with using tenancy management systems
• Your knowledge of the Residential Tenancy Act and experience with representation at the NSW Civil and Administrative Tribunal (NCAT)
• Your ability to meet arrears, vacant, void and other KPI's

To ensure your success in this role you must have:

• Minimum of 2 years property and tenancy management experience
• Cert IV in Social Housing or equivalent work experience
• Strong organisational and time management skills
• A commitment to excellence in service delivery and customer satisfaction
• A belief that safe and affordable housing is a right for everyone
• Excellent relationship management and communication skills
• A resilient and positive nature who demonstrates honesty, integrity and empathy.

The position offers an excellent salary, salary packaging benefits and career opportunity. You must have a drivers license and be able to pass a police history and working with children check. Please include these in your application if you have them.