CDP Case Manager

Summary about this job

Detail information about job CDP Case Manager. Terms and conditions vacancy

Operations

Initial and ongoing contact appointments with participants to review their progress and determine what assistance they require plus:

• Direct registration of participants onto the CDP Program;
• Initial interviews with participants to inform them of their obligations under CDP and review their progress while determining their assistance requirements;
• Consult with Activity supervisors and other stakeholders to facilitate meaningful CDP Participation;
• Develop relevant Job Plans in consultation with participants;
• Ensure that client goals are constantly updated so that assistance can be customized;
• Monitor participant attendance at WfD activities;
• Liaising with CDP Manager and Compliance Officer about any case management-related issues;
•  Encourage and support participants to participate in CDP in accordance with their Job Plan;
• Create weekly attendance lists and timesheets for Activity Supervisors and other relevant stakeholders;
• Ensure accurate, appropriate and timely recording of attendance at activities in the relevant IT system;
• Liaise with internal and external stakeholders to maximise job seeker outcomes;
• Support participants with obtaining paid employment and conduct appropriate post placement support to enhance sustainability of employment;
• Maintain files, file notes, timesheets, activity lists and relevant forms for participants on your case load to ensure contractual compliance;
• Maintain a sound level of understanding of CDP, and compliance with CDP contractual requirements, policies and program guidelines;
• Provide relief supervision, mentoring and support to CDP participants attending Work for the Dole activities;
• Supervise and assist CDP participants in office and administrative related functions;
• Ensure compliance with OH&S requirements;
• Other duties as directed by management.

Accountability

The Case Manager is accountable to the “Yulella Aboriginal Corporation”, and will report through the management structure. Case Manager will work cooperatively with the“Yulella Aboriginal Corporation” which has its own governance and reporting responsibilities;

• The Case Manager does not have the authority to represent “Yulella Aboriginal Corporation” unless invited to do so by the committee.

Efficiency & Effectiveness

• Is quick to respond to enquiries and action where relevant and/or necessary;
• Has high accuracy skills;
• Uses initiative, and completes tasks in a timely manner;
• Uses innovation to engage job seekers in CDP activities.

Stakeholder Relationships

• Operates within a framework that recognises and is sensitive to all factors relevant to CDP participants, including their cultural and community context, barriers, parental and caring responsibilities, age. Language, skills and experience;

• Is proactive in the area of relationship management with all Yulella Committee members and staff, PM&C and Centrelink and will develop an effective working relationship with these agencies through appropriate and honest support and/or feedback;
• Maintains good working relationships with Indigenous people and the Yulella Committee of Management;
• Demonstrates sensitivity to cultural differences and multiple barriers faced by the long term unemployed.

Integrity & Ethical Behavior

• Acts with integrity at all times and ensure that areas of responsibility operate in an open, transparent and accountable manner.
• Ensure all personal and confidential material is managed in accordance with organisational guidelines.

SELECTION CRITERIA

The appointee should possess the following skills, abilities and experience;

ESSENTIAL

• High level of communication and interpersonal skills;
• Knowledge and experience of case management and its practice with clients demonstrating complex needs and who may be culturally and linguistically diverse;
• Excellent computer skills including the ability to process comprehensive information on computers and online platforms;
• Ability to maintain accurate records (electronic and paper-based) and to understand and implement contractual requirements and guidelines;
• Ability to manage time, set priorities and to achieve outcomes in a demanding environment;
• An ability to interact with, and develop a rapport with, people from diverse backgrounds;
• Demonstrated ability to work as part of a team;
• Shows initiative with a proven ability to work autonomously as well as part of a team;
• Current drivers licence;
• Be able to pass a National Police Clearance

DESIRABLE

• Experience in or understanding of employment and/or community service programs;
• Experience and/or qualifications in. employment services, social work or community development.

Applications close: COB Friday, 20th of July 2018. Please contact CEO ON 08 98801339 for further Information.