Client Services Officer

Summary about this job

Detail information about job Client Services Officer. Terms and conditions vacancy

• Provide frontline services to clients accessing our Family Relationship Centre
• Use your community welfare and administrative skills
• Bankstown location near public transport

This exciting new full-time role at Bankstown Family Relationship Centre (FRC) provides an opportunity to use and develop your community services skills in frontline services to clients and the local community. Your exceptional customer service and administrative skills will support a cross disciplinary team including Post-Separation Case Managers, Family Dispute Resolution Practitioners and Relationship Counsellors.

Bankstown Family Relationship Centre provides integrated and innovative family law and relationship services to a diverse community.

CatholicCare Sydney is the official social services agency of the Catholic Church in the Archdiocese of Sydney. We are a leading not-for-profit agency providing care and support to people in Sydney across a wide range of social services: children and families, relationships, ageing, disability, employment, mental health and youth programs.

This full-time permanent position includes access to salary packaging.

Successful applicants must be able to demonstrate that they have the following skills, qualifications or experience:

• Ability to undertake the duties of the role in accordance with CatholicCare Sydney’s Mission, Vision and Values
• Relevant qualifications in Community Welfare (minimum - Certificate III in Community Services) and/or equivalent experience working in the Community Services sector
• Demonstrated understanding of the social and legal impact of issues including separation, high conflict, family violence and child protection, and high level skills to assist clients in identifying and accessing appropriate support from our suite of post separation and relationship services
• Exceptional customer service and problem solving skills
• Demonstrated understanding of the particular needs of and challenges faced by clients from diverse communities, and demonstrated capacity to effectively support clients from CALD and ATSI backgrounds
• Demonstrated ability to plan, organise, set priorities and meet deadlines
• Sound administrative skills including competence with Microsoft Word and technology
• Working with Children Check.

Further information

Contact Jenny Kadwell, Senior Manager, Family Law Service on 0439 441 546

How to apply

After reviewing the above selection criteria please email [email protected] the following:

• a brief letter addressing the selection criteria, describing how your skills, work experience, qualifications/training and personal attributes match each of the selection criteria; and
• a brief resume.

(Applications that do not address the selection criteria or provide a resume only may not be considered).

The selection process

CatholicCare may use a range of tools and techniques to assess the suitability and relative merit of applicants including, but not limited to the following:

• interview
• assessment activities
• referee reports.

Applications close

9.00am Friday 20 July 2018

CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and may also require a Working with Children Check.

CatholicCare is an Equal Opportunity Employer and Employer of Choice for Women. People of Aboriginal, Torres Strait Islander and other culturally and linguistically diverse backgrounds are encouraged to apply; people living with a disability are encouraged to apply.