Advocacy Operations Manager

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The Advocacy Operations Manager leads and manages the Advocacy team and Advocacy processes ensuring high quality service delivery to ARAS clients.

Summary about this job

Aged & Disability Support

Company: AGED RIGHTS ADVOCACY SERVICE

Location: Adelaide

Work type: Full Time

Salary: n\a

Phone: +61-3-3946-8423

Fax: +61-2-1773-7695

E-mail: n\a

Site:

Detail information about job Advocacy Operations Manager. Terms and conditions vacancy

About the business

The Aged Rights Advocacy Service (ARAS) offers a free, confidential and state-wide service to older people, or their representatives, who are:

  • Consumers or potential consumers of community based aged care services including community aged care packages;
  • Living in a Retirement Village;
  • Consumers or potential consumers of services in Australian Government subsidised aged care facilities; or
  • At risk of, or experiencing, abuse by someone they should be able to trust.

ARAS provides advocacy assistance to support older people to uphold their rights and their responsibilities.

ARAS is the South Australian component of the National Aged Care Advocacy Program.

The ARAS website provides more information about the range of work that ARAS undertakes, including advocacy, information and education sessions.

Applicants must clearly address the requirements of the person specification in their application.

Applications can be addressed to Marie Davis, Human Resources Manager, Aged Rights Advocacy Service.

Applications close on 31st July 2018, late applications will not be considered.

For further information, please visit our website www.sa.agedrights.asn.au or call 08 8232 5377

About the role

The Advocacy Operations Manager reports to and works closely with the Chief Executive Officer, and maintains a collaborative and productive working relationship with other Senior Managers and staff within the organisation to achieve ARAS strategic goals.

The Advocacy Operations Manager is also responsible for implementing work plans and improvement action plans with the Advocacy team.  The Manager Advocacy Operations represents ARAS in significant forums and events.  ARAS aspires to conduct reflective practice in all aspects of work, continuous quality improvement and the highest standards of service provision.

A full position description is available on our website www.sa.agedrights.asn.au

 

Benefits and perks

Reports to the CEO

Member of the Senior Management team

Not for Profit Organisation

City fringe location

Salary packaging opportunities

 

 

Skills and experience

Qualifications

  • A tertiary qualification in human services, law, social work, behavioural science and/or  community services or an equivalent combination of a minimum of 10 years experience, along with skills in education and/or training.
  • Demonstrable evidence of ongoing and recent upgrading of skills and knowledge.
  • Membership of relevant professional associations.

Knowledge and experience

  • A minimum of 10 years experience managing a medium to large team as well as proven ability to lead a team in a human services environment, demonstrating a high level understanding of leadership, human resources and motivational skills.
  • Demonstrated ability to participate in a complex working environment supporting procedures, policies, and regulations which impact on the position, in relation to Privacy, Workplace Health & Safety, Equal Opportunity, Anti-Discrimination, and the Code of Conduct.
  • Demonstrable experience in performance management, conducting performance reviews, disciplinary processes and reward & recognition programs.
  • Experience in working with and or advocating for people with a disability, older people, disadvantaged, vulnerable groups and operating within a social justice framework or similar.
  • Proven ability to construct and write successful tenders for funding and a demonstrable track record of achieving contract outcomes.
  • Demonstrated ability to understand and apply legislation particularly the Aged Care Act 1997 and related Principles and the Retirement Villages Act 1987 and related regulations, policies and procedures, including the ability to identify issues and problem solve.
  • Excellent written, verbal communication and presentation skills.
  • High level computer skills – Microsoft Office or equivalent.
  • Proven experience in working with an organisation to achieve quality accreditation and a demonstrable commitment to continuous quality improvement and maintaining quality outputs.

 

Specific employment requirements

  • Satisfactory National Police Clearance required (must be less than 12 months old at time of joining).
  • Work outside of normal office hours may be required from time to time.
  • Current driving licence and willingness to drive for work purposes.
  • Travel may be required within South Australia and interstate.

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