Service Manager

All vacancies of AustraliaCommunity Services & DevelopmentService Manager

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Summary about this job

Management

Company: Disability Services Australia Ltd

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-7749-5626

Fax: +61-2-4284-3571

E-mail: n\a

Site:

Detail information about job Service Manager. Terms and conditions vacancy

  • Bankstown Location
  • Attractive Package
  • Multiple Roles Available

Disability Services Australia (DSA) is an outstanding provider of disability services to over 2000 customers with a disability. DSA is committed to the international Human Rights framework and fully supports the implementation of personalised services.

DSA is now recruiting for motivated, results & customer focused Service Managers who will be responsible for the implementation and coordination of services delivered to DSA customers receiving Individual Funding

Packages under the National Disability Insurance Scheme (NDIS).

Reporting to the Senior Service Manager, and working closely with the Resource Coordinator your key responsibilities will include:

  • Supervising and mentoring customer facing direct support staff & volunteers/students across services and/or sites;
  •  Recruitment and selection of staff to meet customer service needs;
  • Maintaining effective lines of communication with parents, families, carers, advocates and other service providers;
  • Monitoring the budget in your area of responsibility in consultation with your Senior Services Manager, to ensure support staff & volunteers meet the required billable hours for customer outcome achievement
  • Maintaining customer records in line with Quality System requirements
  • Effective rostering and rotational on call support
  • Ensuring practices align to Customer goals and outcomes;

To be successful in this role, you will need:                                   

  • Previous experience in a similar role
  • Qualification in Disability Work/Community Services/similar or currently undergoing relevant studies;
  • Excellent written and verbal communication skills;
  • Knowledge of relevant disability legislation, standards;
  • Knowledge or experience working within a quality system;
  • Awareness of NDIS framework;
  • Strong attention to detail;
  • Current Motor Vehicle Driver's (min P2);
  • First Aid certificate;
  •  Knowledge of Workplace, Health and Safety requirements and best practice;
  •  Advance computer skills, Word, Excel, Outlook etc.;
  •  Excellent time management skills.

To apply please forward a cover letter addressing the above criteria your resume to [email protected]

You are welcome to call Sophy Catling for further information on 0402 228 256 

To work at DSA, the successful applicant must have both National Police Check and Working with Children Check (WWCC) clearance.

DSA is an EEO employer with a diverse workforce. We encourage applications from all members of the community.

 

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