Customer Relations Officer

Summary about this job

Detail information about job Customer Relations Officer. Terms and conditions vacancy

• Join a team of dedicated professionals
• Brand new role within our dynamic Organisation
• This is your opportunity to shine in this exciting NDIS transition

Customer Relations Officer

Nextt is a leading provider of programs supporting people with autism, cognitive disabilities and acquired brain injury.  Our workforce is a diverse and talented team of dedicated professionals who support each other to deliver services so that individuals with complex challenges get more out of life.

Nextt is experiencing a period of growth.  Many customers, delighted with our services are recommending Nextt as an organisation that works diligently to support every participant to gain maximum benefit from their NDIS funding, to learn new skills and increase their capacity for independence.

We are seeking to strengthen and diversify our team with the addition of a Customer Relations Officer.  If you are interested in becoming part of a collaborative team where ideas are shared to achieve the best results, this may be for you. 

The Customer Relation Officer takes care of the on boarding and support of new participants. This includes interpretation and implementation of NDIS plans and completion of service agreements based on assessment of individual goals.  The CRO manages service bookings through the Portal and links the participant with stakeholders to ensure positive outcomes.   This role comes with the satisfaction of following through with participants and those supporting them as they navigate NDIS processes and benefit from the services by learning new skills and fulfilling goals.

Please consider this role if you are able to meet the following criteria

• Qualifications and experience in Disability and Mental Health Services
• Experience in managing the delivery of customer support plans within a disability framework
• Efficient and detail minded with confident and quick technical skills
• Passion and commitment to follow through and attain the best results
• A sense of humour and team spirit
• Clear National Police check issued within the last 12 months
• Current Blue Card and Yellow Card
• Valid Australian drivers licence
• Current First Aid Certificate
• The right to work in Australia

Thank you for reading this advertisement.  Please send your resume with a short cover letter to describe your professional skills and experiences as well as something about you, the individual, your skills, talents and aspirations and why you would like to join our team.

Tara Newton

Recruiter, People and Culture Business Partner