Contact Centre - Workflow & Documentation

Summary about this job

Detail information about job Contact Centre - Workflow & Documentation. Terms and conditions vacancy

A global company with a focus on customer service is looking for a Contact Centre Quality Specialist to join their team for a period of 3 months.

Reporting to the Central Support leader your responsibilities will include:

• Documentation and review all work instructions and procedure documents    
• Quality Assurance and Compliance –operations, administration, calls, process and procedures
• Daily workflow/call flow management
• Identification of training needs and delivery and creation of training plans.
• User acceptance testing (writing test cases, execution of cases, post verification testing) on all systems

Skills & Requirements:

• Processing, administration and contact centre experience
• Proven problem solving and decision making abilities
• High attention to detail

The successful candidate will undergo a criminal background check and must have at least 100 points of ID and 2 recent referees.