Performance Team Leader
Assist front-line staff members achieve excellent performance through coaching, central processes and
Summary about this job
Employment Services
Company: AngusKnight P/L
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-7178-3884
Fax: +61-3-6594-1941
E-mail: n\a
Site: n\a
Detail information about job Performance Team Leader. Terms and conditions vacancy
- Support Performance of Employment Services Businesses
- Thrive in a positive, fast paced team environment
- Lead a small team to make a huge impact
Leading the Performance support team in our Sydney CBD Hub you will engage and consult with Employment Service Providers in the remote delivery of Employment Services, partnering with them to achieve performance objectives, and driving and maintaining quality outcomes through collaboration with these businesses and wider community.
Each day will bring new challenges from consulting with service providers on process and workflow to trend analysis and creating 'hacks' and strategies to be implemented in some of the most remote parts of Australia
Snap shot of role:
- Analysing data and trends in employment Services Businesses
- Creating reports and coaching managers on performance
- Daily data entry requirements
- Compliance and desktop audits to complete
- Support Work For the Dole projects
What we are looking for:
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Demonstrated ability to be flexible, multi-task and work well under pressure
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Ability to comprehend contractual requirements, policies and guidelines and communicate these to lay people whilst ensuring the delivery of excellent customer service
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The ability to be resourceful and use lateral thinking to provide solutions
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Team Leadership
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An ability to build rapport and influence people
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Strong attention to detail
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Solid administration, organisational and computer skills