Service Coordinator

Summary about this job

Detail information about job Service Coordinator. Terms and conditions vacancy

• Join one of Australia’s leading health, community and aged care providers
• Generous Salary Packaging Options - $15,900 per annum tax free!
• Lead and support growth of our Melbourne Metro Service Delivery team

Calvary Community Care Head Office - Melbourne
Permanent Full Time

About the role

We are seeking an experienced Service Coordinator to join us, overseeing and supporting our growing team in Melbourne. As the Service Coordinator, you will be responsible for monitoring and coordinating operations, identifying areas for improvement, making recommendations and implementing changes. Your team will include a number of 'Client Service Officers' who have responsibility for the rostering and scheduling of our Support Workers. This will include direct reports who supervise and oversee the Client Service Officers in their day to day work as well as Support Worker Team Leaders who support and supervise our Support Worker team.

 

The role will support the implementation of organisational projects. A key focus of this role will be placed on leading the transformation of our rostering & scheduling with the goal of revising scheduling practices to improve support worker utilisation, reduce travel time and build client flexibility to achieve cost effective service delivery.

 

Strong support systems are provided through working closely with the Senior Service Coordinator and Area Manager as this is a role that Calvary sees as essential to our organisation’s long-term success. Integral to your success in this role will be your ability to engage and inspire your team, using your leadership skills to ensure a consistently high standard of service delivery.

 

What you bring  

• Highly effective people management and business operation skills
• Knowledge and understanding of scheduling and rostering
• A keen focus on excellence in customer service
• A problem-solving style with the ability to influence colleagues in different parts of the organisation
• Knowledge of funding guidelines associated with a variety of state and commonwealth funding sources
• A desire to join a team committed to the care of others in a mission based organisation

Benefits

This is an excellent opportunity to be a part of a leading mission based health care organisation. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality. To find out more about the benefits of working at Calvary, please visit - https://www.calvarycare.org.au/careers/benefits/

 

About Calvary

Calvary is a national Catholic provider of health, community and aged care services operating in six states and territories. Our services include public and private hospital care, acute and sub-acute care, home care services and retirement and aged care services, in both rural and metropolitan areas.  Calvary employs over 11,000 people and has over 1,500 volunteers.

 

Calvary continues the mission of the Sisters of the Little Company of Mary, a mission focused on communicating the inestimable dignity and value of each person.  We express our values of hospitality, healing, stewardship and respect through “being for others” exemplified by the Calvary Spirit and the example of Venerable Mary Potter.

 

This role presents an opportunity to join the Community Care arm of Calvary. We are a progressive and friendly company that has been providing a range of flexible services to support people to live independently in their own homes and the community for over 25 years. 

 

How to join the team

To join our diverse, compassionate and dedicated team for a rewarding Calvary career, please submit an online application.

 

As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment, psychometric and drug and alcohol testing, to ensure your suitability for the role.

 

Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.

 

Our values of Hospitality, Healing, Stewardship and Respect underpin all that we do. As an Equal Opportunity Employer we welcome and support applications by people from various life experiences, cultures and faiths and work together to provide options that empower and enrich our clients.

Applications Close: 29/07/2018

To view the position description or submit your application please click the 'Apply Now' button below.