Housing Manager

All vacancies of AustraliaCommunity Services & DevelopmentHousing Manager

Managing a portfolio of public housing tenancies and for providing advice and support to public housing tenants.

Summary about this job

Housing & Homelessness Services

Company: Chandler Macleod Group

Location: ACT

Work type: Full Time

Salary: n\a

Phone: +61-3-1994-9717

Fax: +61-2-7593-8982

E-mail: n\a

Site:

Detail information about job Housing Manager. Terms and conditions vacancy

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Chandler Macleod and our Client are Equal Opportunity Employer's and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates.

We are currently seeking a Housing Manager on a minimum 3 month contract. This is with a possible chance of extension.

The Housing Manager role is responsible for managing a portfolio of public housing tenancies and for providing advice and support to public housing tenants to assist them to maintain their tenancy.

Responsibilities:

• Application of legislation, housing policy and business rules;

• Provision of quality client service;

• Management of tenancies, accounts and neighbourhood issues;

• Community liaison and partnerships;

• Assessment of client circumstances in respect of housing and support needs;

• Assistance to clients to access specialist services from within and outside the organisation;

• Input into planning, reporting and delivery of services;

• Streamlined maintenance processes;

• Improved communication across the organisation;

• Improved sustainability of tenancies;

• Resolution of customer complaints; and

• Positive feedback from clients and community.

General:

• Take a problem solving approach and make decisions responsive to identified needs;

• Work in partnership with clients and the community;

• Work in a team and independently; and

• Implement and apply legislation, policies and business rules.

Specific:

• Undertake client service visits;

• Carry out routine property inspections and provide advice on property standards;

• Assess household income and approve rental subsidies;

• Record client contact;

• Assist clients with maintenance issues;

• Utilise business systems to record information in accordance with the business rules;

• Understand client circumstances and assist clients to access services that enhance their tenancies and independent lifestyles;

• Identify clients who may have complex needs and implement early intervention processes;

• Assist clients to resolve tenancy issues and neighbourhood disputes;

• Manage tenancy breakdown;

• Monitor rental accounts and negotiate repayments with clients;

• Take appropriate action in cases of breaches of tenancy agreements and legislation;

• Monitor case plans and work towards preventing evictions

• Maintain and improve social tenancy linkages;

• Provide input into planning and delivery of services;

• Contribute to the development of individual workplans and take responsibility for own learning requirements;

• Ensure accuracy of information systems and integrity of data;

• Prepare general correspondence and provide information and draft replies for responses to ministerial correspondence;

• Undertake financial journal processing;

• Interpret financial data;

• Plan workload to achieve business targets/outputs.

• Work in accordance with, and uphold the ACT Government Respect, Equity and Diversity Framework and the Directorate’s Work Health and Safety System.

Essential qualifications and experience:

• Current driver’s licence.

• Experience in using a range of IT business and office applications.

• Prior to commencing in this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 will be required. For further information on Working with Vulnerable People registration refer to: https://www.accesscanberra.act.gov.au/app/answers/detail/a_id/1804

Educational, suitability and professional qualification checks may be carried out prior to employment.

If you would like to be considered, please APPLY NOW and submit your current CV.


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