Information & Referral Officer/ Family Advisor (Dual role)

Summary about this job

Detail information about job Information & Referral Officer/ Family Advisor (Dual role). Terms and conditions vacancy

• A fantastic dual role - Information & Referral Officer / Family Advisor
• Full time role working 5 days per week
• Based in Sydney CBD
• Salary packaging benefits available

Relationships Australia NSW (RANSW) believes everyone is entitled to positive, supportive and healthy relationships. Our work is centred on building strong family relationships and community connections. As a leading independent non-profit organisation, we focus on those in greatest need, and we conduct our work with respect for difference and social inclusiveness.

Family Relationship Centres (FRC) are funded by the Commonwealth government to strengthen and assist families and provide support through family separation. Core services provided by the Centres include assessment, information provision, referral and Family Dispute Resolution. Relationships Australia (NSW) operates FRC's in Bathurst, Penrith, Blacktown, Northern Beaches, Macquarie Park and Sydney City (CBD).

We have an opportunity for a highly motivated and innovative individual for a dual role of Information & Referral Officer/Family Advisor to join our team based in Sydney City Centre. If you have a background working with families with complex needs and separated families and have a passion for making a positive social impact through the work you do, this could be the right role for you.

About the role

Some of the responsibilities of the successful candidates will include:

• Develop and maintain comprehensive referral database;
• Provide Information & Referral to the staff of the Sydney Registry of the Family & Federal Circuit Courts and any parents accessing the court requiring assistance;
• Providing professional telephone and face-to-face client services including;
  • safety screening;
  • providing needs assessments;
  • case management;
• Participating in community events and interagency meetings;
• Being part of a tight-knit dedicated team of Family Advisors who deliver quality services to families with complex needs and separated families.
• Participate in other service provision within the service as required, including the facilitation of educational groups and seminars. This includes programs such as Kids in Focus.

About the successful candidate

This is a full time position working 5 days per week, some after-hours work will be required. The successful candidate will work 3 days a weeks as Information & Referral Officer and 2 days a week as Family Advisor.

The successful candidate will have:

• A degree or diploma in social work, counselling, psychology, welfare or health related services;
• Experience in the human services environment in working directly with clients (families and Children)who may be experiencing significant crises, domestic violence or separation;
• Demonstrable skills in client assessment, engagement and awareness of issues relating to client safety, confidentiality and the requirements of relevant legislation (Care and Protection of Children Act, Family Law Act and Privacy Act);
• Excellent Customer service skill with the ability to deal with a wide variety of enquiries for Clients/ stakeholders;
• Proficiency in the use of IT for data entry and record keeping and communication;
• Excellent written / verbal skills - a basic level of counselling skills will be well regarded;

How to Apply

Candidates MUST apply online and answer the role selection criteria's. For more information about the role and to apply, click on the link below:

www.ransw1.applynow.net.au/jobs/RANSW304

APPLICATIONS CLOSE ON MONDAY 30 JULY 2018, 9.00 PM

RANSW is an Equal Opportunity Employer. Aboriginal Australians are encouraged to apply. Through our Reconciliation Action Plan (RAP), we aim to drive greater equality by practical actions to increase employment opportunities, and build strong and respectful relationships between Aboriginal and non-Aboriginal Australians. RANSW's RAP can be found at:

http://www.relationshipsnsw.org.au/about-us/stretch-reconciliation-action-plan/

RANSW recognises the importance of a healthy work-life balance. We work hard to promote a supportive work environment and we have a strong focus on professional development. We offer a range of benefits including salary packaging that provides significant tax-free benefits.