Client Engagement Officer
NADO is seeking an experienced Client Engagement Officer to join our team in Penrith. Applicant must have the ability to manage a heavy caseload.
Summary about this job
Aged & Disability Support
Company: NADO Incorporated
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-8390-6032
Fax: +61-2-6264-4708
E-mail: n\a
Site: n\a
Detail information about job Client Engagement Officer. Terms and conditions vacancy
About NADO
NADO is a community-based charity organization that supports people with disabilities, their families and carers in the Nepean region including the Hawkesbury, Blue Mountains, Penrith suburbs and surrounding areas.
About this Role
The Client Engagement Officer is an integral part of the NADO team, supporting people to implement their NDIS plans through the functions of Support Coordination and Plan Implementation, in compliance with the Disability Inclusion Act NSW 2014 and associated National Disability Standards.
What we are looking for
Experience:
- Experience of NDIS processes
- Demonstrate knowledge in delivering the expected level of services with the ability to manage the financial aspects in particular participants’ expenditures processes and accountabilities
- Manage planning implementation with follow-up on the performance of the workforce involved in the process including supervision, coaching and mentoring
- Ability to manage multiple projects within available timeframes, including the reporting mechanism to monitor the progress pipeline.
- Experience in compliance with legislation and award requirements
Skills
- Engagement leadership in both complex and simple terms
- Professional verbal and written communication and customer service skills including interpersonal and relationship management with the capability to use negotiation, delegation and influencing abilities
- Problem solving with the ability to think outside the box and create expected solutions with positive outcomes
Behaviour
- Act as a NADO advocate while being at all time respectful and ethical
- Outcome focused and results orientated
- Approachable and collaborative
- Excellent and high degree of integrity while holding the NADO flag with a values driven approach to achieve the expected overall business objectives
- Flexible, able to change and adapt while being resilient with great organizational development
What you'll get in return
you will work in a dynamic, fast-paced working environment which offers fantastic opportunities to increase and improve your knowledge in this sector. You will partner with a team of Client Engagement Officers who work collaboratively to provide confidence and empower our participants to get support improvement of functioning and independence.
What you need to do now
If you feel you can meet with the essential criteria for this position or refer a friend, please send through your CV along with a covering letter advising why you are the best person for the role, [email protected]