Customer Account Coordinator

Summary about this job

Detail information about job Customer Account Coordinator. Terms and conditions vacancy

Endeavour Foundation are looking for people who share our values, who are able to provide an excellent customer experience and have a genuine passion to help people with a disability live their best life. We are an independent 'for purpose' community organisation partnering with people with a disability to make their possibilities a reality.

About the role:

This role supports the NDIS Transition Manager and Manager Service Delivery for the region; and works closely with the Support and Operations Managers to ensure ongoing successful integration of NDIS with operational imperatives.

This role will identify, qualify and develop innovative solutions identifying partnering opportunities with customers through:

• Retention of existing customers transitioning (or have transitioned) to NDIS
• The acquisition of new customers to our existing services (B2C)
• Assist in the launching of new services
• Support partnering initiatives with providers who possess unique service expertise or geographical presence
• Support partnering with government bodies such as NDIA to ensure seamless solutions for our customers

About you:

To be considered for this position, you will possess:

• Strong working knowledge of the NDIS and what it means for customers and Endeavour Foundation
• High level of organisation skills to effectively manage workload and meet deadlines
• High level of interpersonal skills including the ability to develop and maintain relationships within a team, with customers, across service providers, and with various stakeholders
• Knowledge of and experience working with people with an intellectual disability
• Experience collaborating with family members or decision makers
• Demonstrated competence in computer applications relevant to the role to ensure work is completed in a professional, accurate and timely manner
• Strong verbal and written communication skills to ensure communication is aligned to the audience
• Demonstrated experience working with a customer base and supporting them in the removal of barriers and working towards solutions
• Experience working in a customer centric environment
• Experience working with people in a planning capacity

Before commencing with Endeavour Foundation you will be required to undertake a National Criminal History check and hold or be willing to obtain a positive notice from Disability Services (Yellow Card) and Working with Children Check (Blue card).

We offer a rewarding environment with great learning and career opportunities for people who share our values. We support our people to grow, learn and reach their potential.

We also offer great benefits, including salary packaging, novated leasing, private health insurance discounts, a range of different roster arrangements, paid parental leave, an employee assistance program, plus much more.

Join Endeavour Foundation and find your place in this exciting growth industry!