Customer Coordination Team Leader
Seeking an experienced Customer Coordinator to coordinate customer entry into the service of this NFP Aged Care and Community Service provider.
Summary about this job
Aged & Disability Support
Company: Remedy Recruitment
Location: Melbourne
Work type: Full Time
Salary: 85,000
Phone: +61-8-1624-3452
Fax: +61-8-1917-8195
E-mail: n\a
Site: n\a
Detail information about job Customer Coordination Team Leader. Terms and conditions vacancy
- Leadership role
- Not for Profit - Values based organisation
- Call Janie de Souza on 0407 276 705
We have an opportunity for an experienced Customer Coordinator to lead and coordinate customer entry into the service of this NFP Residential Aged Care, Disability and Community Service provider. The customer coordination team visits customers in their own homes to conduct assessments and provide information. In this position you will coordinate and promote information sessions with customers; assess customer requirements; regularly consult with customers and their significant others to identify and plan support, care and services; refer as required to relevant internal and external services; and update the client management system with the appropriate customer.
This values-based organisation promotes independence and works to improve the life experience for their service users. They understand the importance of treating all people with respect and dignity.
Customer Coordination Team Leader Profile:
- Previous related experience – strong leadership skills
- Knowledge of the aged care environment and associated issues
- Support the Customer Coordination Team in their role to actively promote the service to the community, provide information to customers in relation to services, funding and packages, negotiate and complete the client agreement.
- Contribute to development of marketing and information products for customers, clients and the broader community
- Develop and maintain the Customer Coordination Team education and training program
- Over all responsibility for the customer management system and customer documentation
- Demonstrated skills in functional assessment of vulnerable people who live in their own homes
- Demonstrated service delivery in a customer focused role
Qualifications & Skills
- Credentials in Human Services, Health, Allied Health or similar
- Tertiary Qualifications in Human Services, Health, Allied Health or similar Marketing credentials – highly regarded
- Proven proficiency in the use and application of Microsoft Office and client management data bases
APPLY NOW or call to have a chat with me about this position. Once we have your application it will also allow me to contact you for future interesting opportunities.
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Remedy Recruitment understands that finding meaningful work is different for everyone. Whether you are seeking new beginnings, taking the next step up in your career or simply need support to make a change.
‘Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organisational objectives. It is the fuel that allows common people to attain uncommon results.’ - Andrew Carnegie
Janie de Souza
Director
Remedy Recruitment Pty Ltd
P: 0407 276 705
W: www.remedyrecruitment.com.au