Full-time / Administration Assistant (Speak English and Chinese)
• Based in the South-East Melbourne area • Full-time position . Native level of written and spoken English . Fluent in Mandarin
Summary about this job
Tutoring
Company: James An College Chadstone
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-9017-7693
Fax: +61-3-5122-8196
E-mail: n\a
Site: n\a
Detail information about job Full-time / Administration Assistant (Speak English and Chinese). Terms and conditions vacancy
Administration Assistant
- Based in the South-East Melbourne area
- Full-time position
Seeking a highly motivated candidate to support the administration of tuition courses for primary and secondary students and teachers.
The enthusiastic and capable administrator will need to effectively and efficiently process enrolments, monitor student progress, customer invoicing, communicating with teachers and colleagues and general administration duties.
About the role
Demonstrated skills are expected in the following:
- High level of computer competence using MS Office, with the ability to quickly adapt to other applications
- Ability to work independently and seek ways to improve processes
- Exceptional internal and external customer service skills
- A high degree of initiative, someone who takes ownership of issues and gets the job done
- The personal attributes to be a team player within a small team and also the ability to work independently
- Time-management and organisational skills including the ability to prioritise work
- A high attention to detail and accuracy
Job Tasks and Responsibilities
- Process enrolments in an efficient and accurate manner including data entry of information into various electronic student management systems
- Provide administrative support to Student Service and Academic teams in an accurate and time efficient manner.
- Assist with student inductions. Resolve or refer student problems and queries.
- Gather, collate, and prepare data to use for reporting, plus marketing and/or promotional activities
- Manage invoicing and billing
- Updating, maintaining and reviewing learning resources
- Provide project administrative and IT support to parents and students
- Service administration work (answering phone calls and emails)
- Attend and respond to parents' and students’ needs and respond in an approachable and personable manner and within appropriate timeframes
Skills and experience
- Native level of written and spoken English
- Fluent in Mandarin
- 1-2 years’ experience in an Administration/Reception role or education field
- Highly organised with attention to detail
- Strong interpersonal and communication skills – verbal and written
- Well-presented and professional
- Passion for customer service
- Proficient in Microsoft Office – word, excel and databases
- Capable of working independently as well as in a team environment
- Willingness to learn
- A can-do and positive attitude
- Cultural Awareness
- Empathy
- Drivers licence
- Work With Children Check
To be successful you must demonstrate previous experience in a Project Administration role ideally gained within the training sector but not essential. You will have a proven ability to build solid long-term customer relationships and complete daily tasks to a high standard. The ability to follow through and “get the job done” in a fast-paced environment will assist your application in this multi-faceted role as will your focus on communicating effectively with a variety of stakeholders. Relevant experience in student management computer based systems or training organisations is desirable.
The candidate must be available for the working timetable as bellows.
- Tuesday: 10:00am to 6:00pm
- Wednesday/Thursday/Friday: 1:00 to 8:30pm
- Saturday: 9:00am to 5:00pm
Qualifications and Training.
Tertiary level of education