Library Technician - 6 month contract
The Library Technician is responsible for the provision of exceptional library customer service and operational excellence
Summary about this job
Library Services & Information Management
Company: Scentia
Location: Sydney
Work type: Part Time
Salary: n\a
Phone: +61-7-8874-9222
Fax: +61-8-8751-1324
E-mail: n\a
Site: n\a
Detail information about job Library Technician - 6 month contract. Terms and conditions vacancy
- Work for a growing education company
- 6 Month Contract
- Immediate Start!
The Library Technician is responsible for the provision of exceptional library customer service and operational excellence to various stakeholders. This role supports the delivery of the suite of Scentia programs (AIM, AIM Business School, Ivy, ACHW, CPM) and ensures the library services provide an engaging and vibrant learning space that meets the needs of all internal and external stakeholders.
The role will coordinate the efficient day to day running of a national library network that will include records-, enquiry and database management, digital and physical loans circulation and new acquisitions.
Supporting the delivery of an exceptional library customer experience. Strive to meet our aggressive innovation agenda through constantly identifying and implementing solutions to the customer experience:
The Role
- Deliver an exceptional customer experience through the management of all inbound library communications and the support of customers who use our library
- Ensure the Library is clean and tidy
- Maintain professional library display
- Provide a professional and high level, front of house service and support to students, customers and staff visiting/contacting the library
- Support campus operations team when require
- Acquisitions and cataloguing including sourcing and processing new acquisitions
- Digital and physical loan circulation
- Database management and ensure high level of accuracy
- Coordinate digital and physical loans, returns and reservations
- Expand on digital library usage
- Check the status of overdue materials and notify students/members/staff
- Conduct annual stock take and weeding of collection
- Liaise with faculty members, prepare and obtain new resources when required
- Identify and initiate areas for improvement
- Library reporting
- Manage vendors and suppliers
- Comply with the quality assurance policies and procedures and other relevant legislative requirements
- Ensure the library is safe for all stakeholders by adhering to all WH&S compliance requirements
- Ensure adherence to education standards including RTO, Higher Education and CRICOS requirements
Qualification
- Certificate IV or Diploma in Library and Information Services (or equivalent)
- Eligibility for Librarian Technician Membership
Experience Required
- Demonstrated recent library technician experience
- Experience working with a variety of stakeholders
- Knowledge and expertise in delivering library operations
Skills
- Demonstrate strong organizational skills, attention to details and work prioritization
- Highly developed stakeholder management skills
- Strong Microsoft Office and IT troubleshooting skills
- Excellent written and verbal communication skills
- Ability to work in a complex environment with multiple stakeholders
- Proven ability to build relationships and manage suppliers