Business Process and Training Coordinator
Help this contact centre business go global by implementing strong business processes and training materials
Summary about this job
Workplace Training & Assessment
Company: Chandler Macleod Group
Location: Sydney
Work type: Contract/Temp
Salary: $55 - $65 p.h.
Phone: +61-3-5003-5498
Fax: +61-2-7743-4797
E-mail: n\a
Site: n\a
Detail information about job Business Process and Training Coordinator. Terms and conditions vacancy
As an experienced Business Process and Training Coordinator you will have the autonomy, budget and support to help this start up business go global. This is a short term project and we anticipate with your knowledge and skills, we can achieve our goal of implementing standardised training for this contact centre in approximately 2 months.
Let's tell you about the company. They have been in operation in Australia for around 2 years, they are in the business of eco-friendly cleaning products and are growing daily. The business plan involves opening new operations in the UK and US by the end of 2018. Now they need you, a Training Coordinator to help ensure that that all new staff that join the company all over the globe, will have the same call centre work instructions as they have here in Australia.
Key Responsibilities
- Shadow existing employees and learn the role of Social Media Customer Service Officer
- Understand current business practises
- Process and task mapping
- Design and create training materials and programs in a variety of formats
Experience
- Previous experience in a Training and Business Process Coordinator role
- Exposure to working with small businesses or start ups
- Preferably experience in training within the contact centre, customer service industry
- Knowledge of Zendesk, Visio, or other learning tools such as Camtasia are also desirable
For this business, culture fit is just as important as skills and experience. So we want you to bring your energy, your enthusiasm for learning and compliance, bring your banter and drive to succeed and you'll fit right in.
This 2 month project will be based in Pyrmont in a warehouse style office environment, cool vibes, tunes blaring, and an office dog. The business owners will offer you a lot of trust and support.
Apply today!