Student Services Centre Manager

Summary about this job

Detail information about job Student Services Centre Manager. Terms and conditions vacancy

• State of the art facilities fast growing education business
• Leading HSC Learning Centre in Northern Sydney. Close to public transport
• Supportive management team with strong training and development

About the right team member

You're passionate about education and making a difference to young people's lives. You thrive in a fast paced environment and are ready to take on the next challenge in your career. At heart, you love working with a diverse group of people and you're hungry to grow your skills and experience in all areas.

You are looking to join a team of smart, fun people who are changing the game in one of Australia's most important sectors: Education.

You believe in teamwork and empowering people to achieve outstanding results and enjoy setting only the best examples for your peers. You have experience in managing small teams of people and achieving targets. You pride yourself on your ability to build strong trustful relationships with your colleagues and customers.

Role and Responsibilities

The core purpose of this role is to manage a small team of Student Services representatives managing student enrolments for HSC students and their families. This includes: 

• Management of our learning centre in Epping

• Prioritise our web, phone based and walk-in leads on a daily basis

• Conversion of leads to real Student enrolments 

• Inspire a small team of Student Services staff

• Manage inbound and outbound calls

• Manage student enrolments and support services

• Work to agreed targets and timelines

• Work closely with the Academic and Leadership teams supporting broader company goals

• Support and manage Tutors and Teachers when teaching in centre

Qualifications and Skills

• Minimum 3+ years experience in a sales / customer service role

• Minimum 1+ years in a management role

• Strong leadership and management skills; the ability to lead and coordinate a team

• Highly organised with meticulous attention to detail with excellent time management

• Superb verbal, written and personal communication skills: ability to work with people of all levels, backgrounds and ethnicity

• Ability to provide adequate advice and support for team members

• Experienced and efficient conflict resolution management skills

• Proficiencies Microsoft Office

• Respect for deadlines

• Digitally savvy, can work within a cloud environment Google Drive/Docs

• Professional, responsive, confident, enthusiastic and detail-oriented

• An easy going nature with the ability to stay cool under pressure

• Availability on weekends essential! (Please do not apply if cannot work one weekend day)

Highly Desirable

• Bilingual - Mandarin / Cantonese

• Experience using Salesforce CRM

• Excellent understanding of the HSC in NSW

• Confident with the English Language, both verbal and written

• Positive can do attitude and exceptional work ethic

• Experience working in the education sector

• Call Centre Management experience

• A passion for working on mission driven brands and a hunger to learn as much as possible in a fast paced environment

• Tertiary-level degree desirable, but actual work and accomplishments trumps all

Benefits

• Competitive compensation and bonus structure

• Substantial training, development and Mentorship

• Learn from industry thought leaders in technology and education

• Be a part of building something great in an entrepreneurial, youthful environment

• Work with a tight-knit group of people who genuinely have each other's back

• Change the game of education, everyday

About Talent 100

Talent 100 is a startup education company based in Sydney Australia revolutionising HSC learning with its disruptive approach and combined program of results-focused tutoring, thought leadership and mentorship. Over the past 8 years Talent 100 has built the reputation for providing the best teachers, tutors, and the highest quality course content delivering outstanding results. We represent the support, mentorship and a home-away-from-home for students to master their studies.

We open doors to dream careers. Most importantly, we recognise that it is our people that make the difference. Founded by Richard Chua, who achieved a perfect 100 UAI (ATAR 99.95) and was named number 9 in Smart Company's 2013 Hot 30 under 30 Entrepreneurs. Talent 100 has just launched two state-of-the-art learning centres, delivering a first-to-market 'third space' for secondary school students to master their studies in CHATSWOOD, EPPING and HURSTVILLE.

In 2015 Talent 100 achieved four 99.95 ATAR's and five state ranks including a 1st and 3rd in Chemistry and a 2nd in Physics. Talent 100 consistently produces students who top the state in their HSC with more than 30% of our students scoring ATARs over 99 and 63% of our students scoring ATARS over 96. Our students are four times more likely to score in the Band 6 than the average student. We've helped thousands of students get into Australia's top universities and ultimately their dream careers.

To Apply

Please only apply if you are happy to work flexible hours including weekends, a Saturday and / or Sunday and late shifts between 11:00am-7:30pm during the week.

Referees required. A police check and working with children certificate will be required upon commencement of employment.

Direct applicants only. Job Description available on request.

Only candidates with this availability and a relevant cover letter will be considered.

CV and Cover Letters must be uploaded in PDF format only.