Accommodation Officer

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UNSW Global is a wholly owned subsidiary of The University of New South Wales (UNSW) and is looking for an Accommodation Officer to join our dynamic S

Summary about this job

Student Services

Company: UNSW Global Pty Ltd

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-8-1554-4788

Fax: +61-3-6628-8687

E-mail: n\a

Site:

Detail information about job Accommodation Officer. Terms and conditions vacancy

  • Full time Ongoing opportunity
  • Supportive and dynamic team environment
  • Exciting role enhancing the lives of students
  • Full time Ongoing
  • Dynamic and supportive environment
  • Exciting role enhancing the lives of students

 

UNSW Global is a wholly owned subsidiary of The University of New South Wales (UNSW) and is looking for an Accommodation Officer to join our dynamic Student Life Accommodation team.

The Accommodation Officer provides accommodation and arrival services to all UNSW Global students, both before and after arrival. The position reports to the Team Leader Accommodation.

Accommodation Officers have particular responsibility for accommodation support services and compliance for under 18 students who hold a Confirmation of Appropriate Accommodation and Welfare (CAAW) status with UNSW Global, as well as all accommodation related issues, some direct accommodation bookings for students and student groups, and the processing of airport pickup requests.

 

Reporting to the Team Leader, Accommodation, the responsibilities of this role include but are not limited to:

  • Providing excellent customer service to all UNSW Global students in helping them secure accommodation and resolve any issues, such that their student experience is a positive one.
  • Managing under 18 CAAW accommodation applications, including pre-arrival bookings, change of accommodation requests, and during gaps in study periods, in line with UNSW Global policies and procedures and the National Code of Practice.
  • Managing airport pick up bookings and confirmations in a timely manner, and ensure all under 18 CAAW students have approved airport pick ups.
  • Developing and maintaining excellent relationships with accommodation providers and internal stakeholders so that student accommodation matters are efficiently and positively managed.
  • Working as part of a team to continually improve the accommodation services for students, by responding to feedback and making recommendations to the Team Leader Accommodation regarding accommodation supply, student information and process improvements.

 

The successful applicant will have:

  • Excellent administration and organisational skills with a high level of attention to detail. Able to use a number of different computer platforms with higher level Excel abilities.
  • Excellent interpersonal skills with the ability to develop positive relationships with clients at all levels and work effectively in a team environment.
  • Knowledge into university student accommodation options. Experience working with homestays or other student accommodation colleges or purpose built properties
  • Student facing ability. Able meet with and hold presentations with students. Either one on one or in larger groups.
  • Understanding of student lifecycle experience from pre to post semester

 

See our website www.unswglobal.unsw.edu.au/jobs/ for full details and follow the instructions to apply.

 

To be considered for this position, you must provide the following:

  • A CV detailing your qualifications
  • A cover letter

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