RTO Administration and Compliance Officer
Use industry and product knowledge to ensure customers are engaged and successful with the Wisenet product.
Summary about this job
Management - Vocational
Company: Wisenet
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-1041-9051
Fax: +61-8-4581-1028
E-mail: n\a
Site: n\a
Detail information about job RTO Administration and Compliance Officer. Terms and conditions vacancy
- The perfect balance of customer engagement
- Join a modern, passionate and growing team
- Located in Melbourne CBD
Who are we?
Wisenet is the market leader in offering Learning Relationship Management solutions to Registered Training Organisations in Australia, New Zealand, and Singapore, and beyond! Our products and services allow training organisations to manage the entire learner lifecycle in one integrated platform and to offer a slick learner experience at an affordable price. We offer a company wide solution for training organisations that helps grow revenue, reduce costs and manage risk.
Purpose of role:
- Ensure customer support and calls are effectively responded
- Identify opportunities to
- Increase customer engagement
- Improve our processes, educational content or product
- Proactively engage with customer to increase value received from Wisenet
The ideal candidate will have:
- RTO experience is required
- Awareness of RTO compliance requirements
- Particularly around AVETMISS reporting
- Understand the difference between product features vs benefits
- Understand the importance of appropriate use of 1-1 vs 1-to-many customer interactions
- A genuine enjoyment of technology: You're technically curious, you enjoy learning about new products & how things work
- You love a good challenging brain melting puzzle. Our customers will throw these at you every day.
- The ability to rapidly switch gears while retaining focus on the bigger picture
- Ability to learn quickly and retain information, and educate others
- Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language
- Your friends describe you as well presented, independent and reliable
- Candidates must be ambitious, eager to learn and improve themselves, kind, without ego, and with a sense of humour
- You are passionate about helping customers win, and doing whatever it takes to see them succeed. You know how to make customers smile, even over the phone or via email
Responsibilities
- Customer Engagement
- Ensure customer support and calls are effectively responded
- Proactively engage with customers to increase adoption of features
- Strategy
- Determine gaps in knowledge, content or process and suggest how to improve them
Interested?
This is a great opportunity that will offer you long-term personal and professional development with competitive compensation. Applications will only be accepted from candidates that have the appropriate approval to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment.
We look forward to hearing from you!