Senior Student Services Advisor

Summary about this job

Detail information about job Senior Student Services Advisor. Terms and conditions vacancy

Currently looking for a Senior Student Services Advisor to join an exciting online leading Education business as soon as possible. Our client is at an exciting stage where they are growing rapidly and expanding in all departments. This company is vibrant, multicultural, innovative and currently one of the most successful businesses within its sector.

The purpose of this role is to support the Student Services team and to deliver effective administrative support to the students. This position is predominantly administration support therefore my client will be looking for someone who has a wealth of experience as well as leadership skills. Salary is $65,000 + super.

Responsibilities;

• Provide support and guidance to key stakeholders internal and external
• Support a student focused team and lead by example delivering excellent customer service and assist with training to broaden the team’s knowledge
• Provide first level support/escalation to the team and review obstacles to stakeholders
• Respectfully challenge and question current processes to improve the student experience
• Liaise with Team Leaders and Managers to provide feedback regarding any issues students are currently experiencing with processes
• Ensure student enquiries are managed to completion and satisfaction
• Use internal database (Salesforce) to record all relevant data with regards to student enquiries (email/phone)
• Oversee and support the fees process, student enrolment and Education placements

Requirements;

• Positive, flexible and hard-working attitude that will reflect within your working style
• Demonstrated experience in supporting team members/colleagues to enhance and develop the working environment
• The ability to identify and resolve issues affecting students
• Excellent written and communication skills with outstanding attention to detail
• The ability to provide training and high-level support to team members and Management.

Personality is important to this client, they would like to see someone who is hard working but also enjoys having fun with their team mates! If you are immediately available and looking to join a company that offers a supportive working environment then I would like to hear from you!

Please select the Apply Now button or alternatively to have a confidential discussion on the position please contact [email protected] or call 03 9448 3013