Student Experience Coordinator

Summary about this job

Detail information about job Student Experience Coordinator. Terms and conditions vacancy

• Awesome company atmosphere and a fun, welcoming team
• Great mission helping students to study and travel overseas
• Learn and grow and see how far you can go!

Please Note: Only complete applications that include a resume and a cover letter that has been customised for this position will be considered.

Only complete applications will receive a response.

AIM Overseas' mission is to enhance lives through study and travel, because life is either a daring adventure or nothing at all.

We deliver on this mission by creating industry-leading, intensive overseas short courses for Australian university students. You can learn more about our approach at http://aimoverseas.com.au/our-advantage/

You can see some of the experiences our students have here: https://youtu.be/XbL4ufpGtfE

Description of the role:

AIM Overseas sends Australian university students on intensive study experiences overseas.

Our mission is to enhance lives through study and travel…because life is either a daring adventure or nothing at all. You can read more about us at www.aimoverseas.com.au/our-advantage.

We are a close knit team that loves what we do – sending university students on overseas study programs. We are constantly striving to be the best we can be and to help students have the best possible overseas study experiences.

The Student Experience Coordinator's primary role is working with the Student Experience Team to manage student enquiries and applications for AIM Overseas study programs. This will involve close contact with student applicants, particularly speaking with them by phone as part of students' "Initial Consultation" with AIM Overseas. A range of other data management activities using AIM Overseas' customer relationship management (CRM) system and other tech platforms is also a key part of the role.

As a member of a small team, the person will be expected to take on new tasks and to help fill 'gaps' as the need arises.

Major Tasks/Responsibilities for this role include:

• Liaising with student applicants by phone
• Assisting with student enquiries by phone and email
• Assisting with the administration of student applications
• Other administrative office tasks as required

Reporting: Reports to the Manager, Student Experiences

Essential skills:

• Demonstrated communication skills – particularly the ability to write well and speak to students on the phone
• Demonstrated organisational and time management skills
• Demonstrated attention to detail
• Proven ability to work to deadlines and to goals
• Knowledge and experience with Microsoft Office
• Ability to work in a small office
• Have an outgoing and pro-active personality

Desirable skills:

• Overseas study experience
• University study experience
• Experience in customer service and/or with working with CRMs
• Work experience

Location: Frenchs Forest, Sydney, NSW

Package:

The starting salary for this role is $40,000 plus bonuses. The salary will be reviewed after six months based on performance, as well as at the end of every calendar year.  Superannuation is in addition to the salary listed and will be paid at 10%, which is above national standard.

AIM Overseas also offers a range of additional benefits, from education allowances and TEDx tickets to health insurance and an employee share scheme.

How to Apply

Email a copy of your resume and a cover letter explaining why you would like this job (and why you'd be good at it!) to [email protected]

Applications are open until the position is filled.