Student Services Advisor

Summary about this job

Detail information about job Student Services Advisor. Terms and conditions vacancy

Endeavour College of Natural Health continues to offer the largest range of government accredited natural health and wellness courses within Australia to both the Higher Education and VET sectors. The highest standard of education coupled with the most informed curriculum has fostered the College’s expansion to become Australia’s pre-eminent provider of natural medicine education.
  
An exciting opportunity has arisen to join the Melbourne Campus as a Student Services Advisor, reporting to the National Student Experience Manager. We are seeking a pro-active, self-directed and motivated individual who thrives in a fast paced, dynamic environment with a focus on excellence in customer service to meet a variety of students’ requests throughout their study journey at the College.
  
Your primary responsibilities will include:

• Being the first point of contact for all student queries via face to face, telephone and email enquiries
• Supporting students’ queries around reenrolment and conducting course progression planning workshops to support students study outcomes
• Working with the national students services team to manage workflow to ensure excellence of service to all students’ enquiries
• Participate in and conduct activities that ensure customer service touch points across the student lifecycle of a semester are implemented
• Assist the Campus teams with student engagement activities, open days and events
• Instrumental in the organizational roll out of exams ensuring integrity within the process.

The successful applicant will possess:

• A commitment to providing excellence in customer service to students
• Strong customer facing experience – ideally in a fast paced, dynamic and challenging environment 
• The ability to learn quickly in a rapidly changing  environment 
• Great organization, time management and multi-tasking skills
• Flexibility, patience, a positive and proactive attitude to be solution focused on piecing many parts of the puzzle together to help achieve successful outcomes for the students
• Experience within the education sector is desirable, but not essential.

  
Salary is HE Level 3 + superannuation
  
If you have the experience we're looking for, and are as passionate as we are about education and supporting students, we would love to hear from you. 
  
Please Note:    

• This role requires a Working with Children Check, which must be provided at the candidate's expense, prior to commencement.
• We are only able to consider those applicants who currently possess the right to live and work in Australia.
• Applications should be emailed to [email protected] no later than July 22nd and include the contact details of two referees.