Customer Experience Representative - Permanent Part-time (Saturday only)
Start the new year, in an exciting new role! We have a unique opportunity for someone to come on board and join the coordination of our new campus!
Summary about this job
Student Services
Company: Gradability Pty Ltd
Location: Brisbane
Work type: Part Time
Salary: n\a
Phone: +61-2-1930-8396
Fax: +61-2-8206-4928
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Representative - Permanent Part-time (Saturday only). Terms and conditions vacancy
- Does making a difference in the graduate employability space motivate you?
- Do you enjoy a fast paced and dynamic workplace environment?
- Do you take pride in supporting and being part of an outcome's focused team?
At Gradability, we see a world where every graduate has the skills and opportunity to pursue the career of their choice. We are focused on changing the employment landscape for graduates and have a relentless commitment to giving students an employability edge through learning and industry connections.
As Australia's largest graduate employability specialist we have two program brands; Performance Education is the leading accredited provider of the Professional Year program, and Readygrad is a market leader in employability training and Work Integrated Learning programs.
A rewarding career starts here.
The CSR role...
Performance Education is one of the leading providers of the Professional Year Program. In exciting new developments, we have recently opened our Brisbane campus in March, and are expanding our operational hours!
The Campus Coordinator is a key member of the Operations team. This customer facing role is will interface with students and provide valuable administrative and coordination support to the campus, to ensure the smooth process of all operational functions.
The successful candidate will:
- Greets visitors, current and prospective students
- Operate campus switchboard and inbox; receive incoming calls and emails and transfers them to appropriate staff members, where required
- Assists current students in answering any support queries
- Enter data including student inquiries and leads into the relevant system
- Undertake operational tasks like batching, enrolments etc. as required
- Reviews inventory, orders office/kitchen supplies, and ensures campus is organsed
- Ensures accuracy and timely entry of students' information into the relevant system
About you...
- At least one year of administrative or coordinator experience
- Outstanding customer service
- Highly organised and strong administrative skills in a fast paced and dynamic environment
- Strong time management, attention to detail and ability to achieve deadlines under pressure of competing priorities
- Initiative, proactivity and decision making in line with role responsibility and accountability
- Effective analytical and problem solving skills
- Ability to work autonomously and as a part of a team
- High energy, a positive attitude, patience and empathy with an intuitively customer focused approach
- Strong communication skills and ability to develop and maintain effective working relationships across the business and customers
- Proficiency in MS Office, particularly Excel and Outlook
NOTE: This role will be working Saturdays only, from 8.30am to 5pm.
Gradability is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace.
Please register your interest by sending your application with a cover letter addressing the selection criteria, along with your resume through Seek.
If you want to contribute to change people's lives and have the above skill-sets then we'd love to hear from you!