Education Counsellor

Summary about this job

Detail information about job Education Counsellor. Terms and conditions vacancy

IDP Education Overview and Context

IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing;  and English language Training.  We are a rapidly growing global organisation with ambitious future expansion plans.

IDP Education is a publically listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.

We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life. We pride ourselves on the ability to create dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development.

Company’s Vision

IDP Education’s vision is to become and be seen, by students, candidates, clients, partners and local institutions as the leading global and premium services provider for international student enrolments and English language testing.

Position Purpose

The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in Australian education institutions specifically but not limited to the sub-continent region. The Education Counsellor is also responsible for directly promoting IDP products and services to students. The counsellor will also provide support and referral for students with issues other than placement.

Key Responsibility

• Provide information and advice to prospective international students in Australia including off-shore students and their families regarding study opportunities in Australia.
• Submit applications to institutions, obtain offers and facilitate enrolments
• Follow up leads and contacts and maximise the number of students application submitted and finalised enrolment with IDP
• Support IDP network students
• Assist students with on-arrival issues and provide them with on-shore IDP Services
• Promote IDP IELTS Tests and assist in increasing test bookings

• Data entry of student applications
• Manage and store student files through the established filing system
• Follow standard CRM sales process to record and update all student interactions and applications,  follow through on students’ enquiries and applications
• Continually enhance product knowledge base through client trainings, workshops, briefing sessions, visits and peer discussions and IELTS Customer Service Training
• Keep informed of market and DIBP regulation changes that may have an impact on the business
• Completion of PIER Education Agents training course

• Attend to student face-to-face, phone and email enquiries in a timely and professional manner
• Follow through on student enquiries, requests or complaints and provide information and assistance as required.
• Organise student excursions and cultural events
• Manage in-house interview sessions where students can meet institutions to submit spot applications
• Managing reception occasionally including responding to and redirecting queries where required
• Assist IDP IELTS test candidates with general information and test bookings

• Support event managers in the organisation of major promotional events such as Interview Sessions, twice-a-year exhibitions and IELTS Masterclass
• Assist the promotion and student bookings of excursions and cultural events
• Share knowledge and market information with team members who may find it useful
• Maintain and update all generic IDP and institutional information materials
• Provide input on marketing activities to promote IDP brand and services
• Assist in identification of opportunities and threats in the market

• Work with marketing staff and institution representatives in strategies for promoting institution
• Build good working relationships with IDP network counsellors and marketing and admissions staff from institutions

• Display consistent high level of professionalism at work

• Adhere to IDP process, policies and Code of Conduct

WHAT WE'RE LOOKING FOR

• Minimum Bachelor Degree
• Knowledge of Australian education institutions and their international operations
• Achievement orientated
• Demonstrated customer service orientation
• Demonstrated ability to communicate effectively
• Demonstrated ability to work in a team
• Organisation skills
• High level of problem solving and negotiation skills
• Understand needs and issues of on-shore international students
• Fluent in English and a second language either in Vietnamese or Hind or one of the other subcontinent languages

WORKING AT IDP

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe.  We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world.  We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.