Senior Coordinator, Student Advising

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Bring expertise in student advising and customer service to life in this challenging and rewarding role.

Summary about this job

Student Services

Company: Victoria University

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-9334-8210

Fax: +61-7-7581-9352

E-mail: n\a

Site:

Detail information about job Senior Coordinator, Student Advising. Terms and conditions vacancy

  • Make a positive impact on the lives of our students
  • Work in a high performing and motivated team
  • Located at our Footscray Park campus, just 10 minutes from the CBD

HEW 8, $93,548 - $105,347 plus 17% employer superannuation contribution. This is a full time, ongoing appointment.

  • Make a positive impact on the lives of our students
  • Work in a high performing and motivated team
  • The position is located at our Footscray Park Campus.

About the role
Bring your expertise in student advising and customer service to life in this challenging and rewarding role. The Senior Coordinator Student Advising will drive a culture of customer centric service across the advising teams with a view to improving the overall student experience at Victoria University.

About the person
To be successful in this role you will have:

  • Excellent written and oral communication and interpersonal skills with the ability to develop successful working relationships with colleagues, students and other stakeholders.
  • Significant expertise in the area of student advising and customer service with demonstrated ability to evaluate and improve programs and service.
  • A sound knowledge and understanding of university operations, governance and decision making processes.
  • Demonstrated ability to lead and manage a large team and operate as an effective team member.

Duties
An example of duties you may perform will include:

  • Manage and lead the Student Advising teams in the delivery of exceptional customer service to our future, commencing and continuing students across all campus locations
  • Oversee the daily service quality, work flow, priorities and resource allocation for Student Advising staff and Course Advising staff across all campuses
  • Provide high level specialist advice and support to Senior Student Advisors and Senior Course Advisor

Benefits

  • Salary sacrifice options
  • Professional development opportunities
  • Flexible working arrangements available
  • Paid study leave
  • On-site gym, parking and more!

How to apply
For a position description and to submit an application please visit our ‘Employment Vacancies’ website: www.vu.edu.au/jobs.

Applications must be submitted as a single document comprising:

  • A cover letter
  • Your curriculum vitae/resume, and
  • Your responses to the selection criteria listed in the position description.

Note: Applications which do not address the selection criteria will not be considered.

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