Customer Service Officer - University sector

Summary about this job

Detail information about job Customer Service Officer - University sector. Terms and conditions vacancy

The University:

This role is based in a Univeristy of transformation, progress and optimism where their professional staff are their most valued asset. Ranked in the top 100 Universities in the world, this is the University to work for.

The role:

Located in Caulfield, you will be working as an experienced Student Services Officer. You will be the first point of contact for future students of the University, parents, staff and the general public. You will facilitate this primarily through telephone communication, email correspondence and face-to-face meetings.

Responsibilities of the role:

• Respond to future student enquiries with an enthusiastic and engaging approach
• Deliver accurate and timely information/resources to students on the telephone via face to face and email
• Process a range of administrative tasks in resolving/referring student enquiries 
• Be proactive and provide feedback to leadership team about suggestions for improvement
• Maintain open and effective channels of communication with students and staff members

Skills and Experience:

• Diploma with relevant related work experience
• Extensive experience in high volume contact centre, front-line customer service or helpdesk
• Ability to contribute to and work effectively within a team as well as autonomously
• Flexibility and a solution driven attitude
• Outstanding written and oral communication skills
• Current driver's license and car

Benefits to you:

In return for showcasing these skills, on offer is a 6 month position with the view of obtaining permanent employment, new state of the art facilities and an excellent team of like-minded individuals. You will also be provided with training and coaching on the job to provide you with the tools to be successful in this role and a great management team to help develop you in a company that values and rewards its staff.

This is a six month temporary opportunity with the view to obtain permanent employment. Working hours are from 8:45am until 5:06pm. Candidates must be available to attend an Assessment Centre, followed by a panel interview. You must also either have a Working with Childrens check, or be prepared to pay $120 to get one.

Applications are being considered immediately, if this role is of interest to you, please APPLY now!! If you have a question, please call Abby Fannin-Robin 9203 4900.