Lead Application Specialist - Clerk Grade 9/10 - 203896

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Detail information about job Lead Application Specialist - Clerk Grade 9/10 - 203896. Terms and conditions vacancy

Lead Application Specialist - Clerk Grade 9/10 - 203896 Full time ongoing appointment Location: Australian Technology Park, Eveleigh An exciting opportunity to contribute to Australia’s largest and most comprehensive ICT environment that supports world class education. Are you interested in working with a technical team delivering high quality of ICT support, projects and related services to the Department’s core business? If so, we have an exciting opportunity. About the Department of Education The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people. About the Role The Lead Application Specialist participates actively in an application management and support team accountable for delivering activities associated with the application lifecycle. The role ensures high-quality and responsive customer service, good practice IT service management, application support and maintenance (including legacy systems), and support for the implementation of new initiatives. As a Lead Application Specialist you will: Participate in a technical team to deliver timely, high quality support and related services to the Department’s Student Management applications;; ensure the ongoing operational efficiency; manage and maintain system performance; and resolve system incidents in enterprise scale applications in line with departmental processes Oversee the provision of third level technical support for applications, systems and programs; analyse and resolve problems, and where necessary, follow-through with external service providers; monitor recurring problems to identify trends and resolve performance issues. Maintain system documentation, including technical and user guides, software asset and configuration registers, problem and resolution knowledge bases, and other documentation produced during the application and/or system lifecycle Analyse & categorise incidents, identify patterns trends, potential problem sources, report metrics and proactively manage for resolution and improve end user experience Work with ICT professionals, key stakeholders and system users to integrate off-the-shelf applications and systems, as well as amend and upgrade the Department’s applications, databases and systems; actively contribute throughout the scoping, designing, development, testing and implementation phases as applicable to the project What You Will Bring Demonstrated experience and knowledge in support, maintenance and management of large enterprise scale technologies and applications, hosted on premise and in the cloud. Robust analytical, problem solving skills and attention to detail Positive ‘can do’ attitude and flexibility in work schedule Strong customer focus and commitment to continuous improvement to customer service Excellent communication skills both written and verbal that adapts to suit the audience and situation Sound working knowledge of IT service management principles and frameworks including ITIL, process tools, frameworks, and best practice methods Knowledge of and commitment to the Department’s Aboriginal Education and Training policies and to ensure quality outcomes for Aboriginal people. How to Apply The NSW Department of Education is committed to a diverse and inclusive workforce as an Equal Employment Opportunity (EEO) employer. We encourage diverse applicants from a range of backgrounds to apply for roles in the department. To apply for this role, please submit an application by clicking “Apply”. To apply, you will need to attach a cover letter (max. 2 pages) and your resume (max. 5 pages) in either Word or PDF format. Please address any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. This is a child-related role. If you are the successful candidate you will be required to obtain a Working with Children Check (WWCC) Clearance number as a condition of employment (if you do not already have this). For more information, visit http://www.kidsguardian.nsw.gov.au/working-with-children/working-with-children-check. In addition, your employment may be subject to the Department’s National Criminal Records Check to determine your suitability for employment. If you are called to interview you will need to provide the following: Proof of Identity information Informed Consent Form Declaration for child-related work PRE-SCREENING QUESTIONS: Describe a situation where you used technical skills to resolve a complex business issue and what steps did you take to fix the problem. (300 words maximum) Describe an example from your recent experience where you have implemented improvements in Incident Management process in a context of critical enterprise applications. What were the benefits? (300 words maximum) ESSENTIAL REQUIREMENTS: Significant knowledge and experience in the support, maintenance and management of enterprise scale applications, hosted on premise and in the cloud. Sound working knowledge of IT service management principles and frameworks including ITIL, process tools, frameworks, and best practice methods. Closing date: 30 July 2018 Note: A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 12 months.